Application Architect L1(Contract)

Wipro • Louisville, KY

2d

About The Position

Wipro is hiring an Application Architect to lead the design and modernization of a client contact center platform using Amazon Connect and/or Google Customer Engagement Suite (GECX). The role defines target architecture, a customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities.

The architect will develop solutions spanning voice, chat, SMS, email, virtual agents, agent assistance, and workforce optimization. The role also covers integration with CRM, member and provider services, claims, eligibility, and other healthcare platforms; API-led and cloud-native integration; and incorporating HIPAA, CMS, and healthcare compliance requirements. The architect will collaborate with business stakeholders, product owners, and engineering teams, and lead architecture governance and technology evaluation.

The position is identified as a contract role. The expected compensation range is $80,000 to $158,000, with final compensation dependent on factors including geographic location, applicable minimum wage obligations, skills, and relevant experience. Benefits include medical and dental options, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options. Employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Requirements

• 10+ years of contact center and customer experience architecture experience.
• 3+ years working with Amazon Connect and/or Google GECX.
• Experience with Amazon Lex, AWS Lambda, Amazon Connect Contact Flows, Google Dialogflow CX, Google CCAI, Agent Assist, and Conversational AI.
• Strong API and integration architecture expertise.
• Cloud experience in AWS and Google Cloud Platform.
• Knowledge of healthcare payer operations.
• Mandatory skill: Amazon Contact Centre.
• The posting lists 8–10 years of experience.

Nice To Haves

• Amazon Connect Specialty Certifications.
• Google Cloud Professional Cloud Architect Certification.
• Healthcare domain experience in Member Services, Provider Services, Claims, Prior Authorization, and Care Management.

Responsibilities

• Lead end-to-end CCaaS solution architecture for Amazon Connect and Google GECX implementations.
• Define architecture for voice, chat, SMS, email, virtual agent, agent assist, and workforce optimization capabilities.
• Design integrations with CRM, Member Services, Provider Services, Claims, Eligibility, and backend healthcare platforms.
• Architect AI-powered solutions, including intelligent virtual agents, conversational AI, agent assist, knowledge management, and real-time transcription and analytics.
• Design API-led architecture and cloud-native integration frameworks.
• Ensure HIPAA, CMS, and healthcare compliance requirements are incorporated into the solution.
• Collaborate with business stakeholders, product owners, and engineering teams.
• Lead architecture governance and technology evaluation.

Benefits

• Medical benefits options.
• Dental benefits options.
• Disability insurance.
• Paid time off, inclusive of sick leave.
• Other paid and unpaid leave options.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed