Application Specialist

BBQ Holdings, Inc.•Vancouver, WA

2d•Hybrid

About The Position

The Application Specialist administers, configures, supports, tests, and continually improves restaurant technology applications, with a primary focus on POS systems and related business platforms. The role serves as a subject matter expert for restaurant technology solutions, helping ensure reliable system performance, accurate menu and product configuration, seamless integrations, and successful deployment of technology initiatives. The specialist works closely with Operations, Marketing, Training, and vendor partners to support business objectives and improve the restaurant and guest experience. The position calls for hands-on restaurant operations experience or restaurant technology experience, including strong knowledge of POS platforms; Toast POS experience is preferred. The specialist translates operational needs into effective technology solutions and handles system administration, troubleshooting, testing, training, deployment support, data integrity, and ongoing system optimization. This is a hybrid role requiring three days per week in the Papa Murphy's corporate office in Vancouver, Washington. Periodic travel to restaurant locations is required. Evening, overnight, weekend, or early-morning work may occasionally be needed for deployments and maintenance, and after-hours maintenance and on-call support may be required as business needs dictate.

Requirements

At least 4 years of experience in restaurant technology, POS administration, or business application support.
Previous restaurant operations experience or direct support of multi-unit restaurant environments.
Strong understanding of restaurant operations, including front-of-house and back-of-house workflows.
Advanced knowledge of POS systems, hardware, software, and troubleshooting methodologies.
Strong analytical and problem-solving skills and attention to detail.
Experience with application testing and quality assurance processes.
Strong project management and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective verbal, written, and presentation communication skills.
Knowledge of system integrations, data management, and reporting platforms.
Familiarity with PCI compliance, security standards, and POS environment best practices.
Ability to build and maintain positive working relationships with restaurant operators, vendors, franchisees, and cross-functional teams.
Ability to work effectively in both office and remote environments.

Nice To Haves

Bachelor's degree in Information Technology, Hospitality Management, Business, or a related field; equivalent education and relevant work experience will be considered.
Experience with Toast POS configuration, implementation, support, or administration.
Experience with software testing, deployments, system integrations, and vendor management.

Responsibilities

Administer, configure, and maintain POS systems, including menus, pricing, modifiers, promotions, discounts, taxes, tender types, and reporting structures.
Maintain application databases, product catalogs, vendor information, and operational configurations.
Configure, test, and deploy approved system changes for menu items, promotions, operational initiatives, and business requirements.
Serve as the primary support resource and subject matter expert for POS and restaurant technology applications.
Troubleshoot application, hardware, and integration issues, resolving or escalating them as needed.
Perform functional, integration, and user acceptance testing for applications, enhancements, and technology implementations.
Document defects, provide root cause analysis, and coordinate with vendors and support teams to resolve issues.
Support store openings, transfers, conversions, and system rollouts.
Ensure POS systems integrate effectively with inventory, accounting, online ordering, loyalty, gift card, CRM, and other enterprise systems.
Maintain system documentation, procedures, training materials, and configuration standards.
Train and guide restaurant operators, field teams, and support personnel on POS functionality and best practices.
Participate in after-hours maintenance activities, deployments, and on-call support as business needs require.
Travel periodically to support restaurant locations, implementations, and training initiatives.