Senior Application Specialist

Renown Health•Reno, NV

About The Position

This position leads the analysis, design, coding, testing, and implementation of new and existing application systems used within Renown Health entities. The Senior Application Specialist partners with the user community to resolve technical problems and application performance issues and to lead optimization and enhancement efforts. The role oversees the design, configuration, testing, and support of files and system changes within assigned products and scope, including system administration functions. The position serves as a primary contact for external users of designated products and assists in leading large projects. This position does not provide patient care. Depending on the applications supported, the position may be required to take call.

Requirements

Working-level knowledge of English, including reading, writing, and speaking.
Bachelor’s degree in a health, science, or business field, or an equivalent level of professional experience.
4–6 years of application configuration/design experience, including at least 2 years of configuration/design and implementation experience in the application related to the position.
Proficiency with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Access, Project, and Word.
Ability to use a computer to complete online learning requirements, access online forms and policies, and complete online benefits enrollment.
Excellent interpersonal, organizational, and communication skills.
Ability to manage projects and workload independently and as part of a team.

Nice To Haves

4 or more years of experience working in a healthcare setting, physician practice, or hospital.
Project management experience.
Previous programming experience with SQL, C++, C#, (M), Java, or similar technologies.
Application certification or accreditation may be required for supported applications; must remain current on new versions and obtain recertification as applicable.

Responsibilities

Understand the business and operational aspects of Renown Health entities and the software and hardware they use.
Oversee design, configuration, testing, and support of files within assigned products and scope.
Facilitate responses to support issues through successful resolution.
Create and maintain appropriate documentation.
Troubleshoot moderate to complex problems, requests, and questions from end users.
Investigate end-user preferences and organizational needs when making application design decisions and developing specifications.
Work on multiple complex projects, delivering high-quality results and meeting deadlines.
Analyze business operations, prioritize requested system changes, and implement those changes.
Collect information about potential system enhancements; analyze new release functionality; determine whether it should be used; and review and test each new release.
Develop level-of-effort estimates and accurately track time worked.
Own project plans in the designated area and use Microsoft Project or other tools to track tasks and manage plans.
Communicate regularly with business owners, project managers, vendors, and customers.
Assist with the emergent change approval process.
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with software and hardware.
Develop clear and concise process flows and supporting documentation for business owners and units.
Set and follow standards for naming and numbering conventions, change control, environment management, and security classifications.
Apply data architecture and integration concepts and strategies, including designing required data integration solutions.
Facilitate customer meetings to prioritize needs, set expectations, and review new functionality and designs.
Lead work groups within the department or project scope.
Coordinate resources with other teams to facilitate work and project completion; coordinate and/or participate in testing efforts.
Manage projects and workload independently and as part of a team, generally working with a high level of independence.
Provide knowledge transfer and mentoring to peers.
Create training documentation for areas of expertise.
Take call when required based on the applications supported.