Senior Specialist, Application
About The Position
The Senior Application Specialist evaluates customer application requirements and provides technical quotations, proposal drawings, and product recommendations. Serving as an experienced technical resource for customers, channel partners, sales, customer service, and internal teams, this role applies advanced product knowledge and application expertise to develop effective solutions. The specialist independently manages complex opportunities and provides technical guidance on specialized applications. The role involves evaluating and clarifying technical requirements, recommending suitable products and solutions, preparing and pricing quotations and proposals, and coordinating with customers and internal teams to support accurate and timely project execution. It also includes providing technical and application support before and occasionally after a sale, maintaining quotation and proposal records, and supporting sales efforts through follow-up on completed quotations.
Requirements
- Associate degree in Engineering Technology or a related field, or at least 5 years of equivalent technical experience.
- At least 5 years of experience supporting technical products, application engineering, quotations, proposals, or related functions.
- Experience interpreting mechanical drawings and specifications.
- Experience creating technical quotations and proposals.
- Advanced ability to read and interpret engineering drawings, specifications, and technical documentation.
- Strong knowledge of mechanical systems, application engineering principles, and manufacturing processes involving metal fabrication and machining.
- Proficiency with ERP and CRM systems.
- Advanced proficiency with Microsoft Office and CAD software.
- Ability to analyze complex customer requirements and recommend effective technical solutions.
- Strong problem-solving and critical-thinking skills, including the ability to work independently on complex assignments.
- Excellent organizational skills and strong attention to detail.
- Strong written and verbal communication skills, including the ability to convey technical information to varied audiences.
Nice To Haves
- Experience with CAD software such as SolidWorks.
- Experience supporting customized, engineered-to-order, or complex customer applications.
- Experience with Salesforce.
Responsibilities
- Develop and deliver quotations, technical information, and proposal drawings for standard and complex customer applications.
- Evaluate customer requirements and help channel partners and end users select appropriate products and solutions.
- Communicate with internal and external customers by phone and email to clarify technical requirements, provide project updates, and develop application solutions.
- Provide advanced technical support and product expertise to customers, account managers, customer service, and other internal stakeholders.
- Log quotations accurately, manage priorities, and follow up promptly on opportunities.
- Manage large, complex, or specialized opportunities in collaboration with planning, sales, end users, customers, customer service, engineering, and production.
- Follow up on completed quotations to support sales efforts, improve quote conversion, and drive revenue growth.
- Determine pricing for specialized products in accordance with corporate guidelines and established pricing practices.
- Support customer service activities, including resolving technical product and application inquiries.
- Conceptualize, develop, and price custom projects and proposals; modify drawings or coordinate drawing creation and revisions with engineering.
- Consult with customers to gather and evaluate technical requirements, application parameters, and design preferences.
- Provide customers and distributors with application guidance and technical consultation by phone and email, including pre-sale recommendations and occasional aftermarket support.
- Provide engineering with detailed scopes of work and technical requirements after customer approval of proposals.
- Maintain accurate records and archive completed proposals and supporting documentation.
- Evaluate incoming quote requests and prioritize work based on customer requirements, project complexity, business impact, and requested delivery timelines.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
