Specialist - Contract Quality Control FT (35119)

Goodwill San Antonio•San Antonio, TX

About The Position

Responsible for quality assurance for the grounds maintenance contract. The Specialist inspects all aspects of grounds maintenance on a daily basis to ensure work is completed on time and meets contract specifications, supporting Goodwill San Antonio’s mission to help change lives through the power of work. The position conducts surveillance of crew operations, reviews and inspects work orders and completed tasks, identifies discrepancies, and works with the Project Manager to address deficiencies. It documents contract performance issues and corrective actions, maintains discrepancy records, and provides weekly and monthly quality and compliance reports. The Specialist also checks vehicle and equipment maintenance records, responds to government and management inquiries, follows applicable safety requirements, and performs grounds maintenance tasks as needed. The role includes direct-report performance appraisal and coordination with Human Resources on employee recognition and personnel actions. It also requires providing positive, professional customer service. Applicants must be U.S. citizens eligible for a security clearance and able to meet the position’s physical requirements.

Requirements

Must be a U.S. citizen and eligible for a security clearance.
Associate’s Degree.
Experience with tree and turf maintenance, irrigation systems, herbicides and related equipment, and safety and quality requirements.
Formal training or education related to quality control in grounds maintenance.
Must be able to meet the physical requirements of the position.
For positions requiring driving, must maintain a valid driver’s license and automobile insurance coverage and be able to travel as needed when using a personal vehicle for company business.

Nice To Haves

Bachelor’s Degree preferred.
Two or more years of grounds or landscape maintenance experience, preferably related to government contracts.

Responsibilities

Conduct daily surveillance of crew operations to ensure grounds maintenance work is completed on time and meets contract specifications.
Review work orders for new or additional tasks and inspect the associated work for quality and timely completion.
Inspect work using the previous day’s Cutting Reports and identify discrepancies.
Work with the Project Manager to correct deficiencies.
Brief the Contract Director weekly on the quality assurance program, crew performance, observations, and recommended changes.
Complete Contract Discrepancy Reports for performance that fails to meet contract specifications, documenting corrective actions taken.
Maintain a file of Contract Discrepancy Reports and provide it to the QAE upon request.
Provide corporate management with a monthly Compliance Inspection Summary report.
Periodically inspect vehicle and equipment maintenance records to verify that required maintenance is completed on time and documented.
Respond to inquiries from Government personnel and management.
Follow Federal, state, OSHA, and agency safety requirements and attend scheduled safety training.
Perform grounds maintenance tasks as needed and when available.
Prepare and deliver timely performance appraisals for direct reports and ensure appraisals are completed on time and to a high standard.
Coordinate with Human Resources on rewards and recognition, promotions, transfers, disciplinary actions, and terminations in accordance with organizational policies and applicable laws.
Provide excellent customer service by greeting, assisting, and responding to questions or concerns in a positive, professional, and friendly manner.