Specialist - Contract Quality Control FT

Goodwill San Antonio•San Antonio, TX

2d•$20 - $22•Onsite

About The Position

The Specialist - Contract Quality Control is responsible for quality assurance for a grounds maintenance contract. The role involves inspecting daily grounds maintenance operations and confirming that work is completed promptly and in accordance with contract specifications. The position supports Goodwill San Antonio’s mission to help change lives through the power of work and is based at Lackland - Medina Annex, Building 230, in San Antonio, Texas, with travel to various Goodwill locations. The stated schedule is Monday through Friday, 7:00 AM to 3:30 PM. The Specialist reviews work orders and related completed tasks, uses previous days’ Cutting Reports to identify discrepancies, and works with the Project Manager to address deficiencies. The role also documents contract performance issues, maintains discrepancy records, provides inspection and compliance reports, checks vehicle and equipment maintenance records, and responds to inquiries from government personnel and management. The position may include performing grounds maintenance tasks, supervising direct reports’ performance appraisals, coordinating employment actions with Human Resources, and providing professional customer service. Candidates must be U.S. citizens eligible for a security clearance and meet the position’s physical requirements. The posting lists an Associate’s Degree as a requirement and a Bachelor’s Degree as preferred, along with grounds and landscape maintenance experience and formal quality-control training related to grounds maintenance. For driving duties, a valid driver’s license and automobile insurance coverage are required, and travel may be necessary when using a personal vehicle for company business.

Requirements

Must be a U.S. citizen and eligible for a security clearance.
Associate’s Degree.
Experience with tree and turf maintenance, irrigation systems, herbicides and related equipment, and safety and quality requirements.
Formal training or education related to quality control in grounds maintenance.
Must be able to meet the physical requirements of the position.
For driving duties, must maintain a valid driver’s license and automobile insurance coverage and be able to travel as needed when driving a personal vehicle for company business.

Nice To Haves

Bachelor’s Degree preferred.
Two or more years of grounds or landscape maintenance experience, preferably related to government contracts.

Responsibilities

Conduct daily surveillance of crew operations to ensure grounds maintenance work is completed on time and meets contract specifications.
Review work orders for new or additional tasks and inspect the associated work for quality and timely completion.
Inspect work using previous days’ Cutting Reports and identify discrepancies.
Work with the Project Manager to correct deficiencies.
Brief the Contract Director weekly on the quality assurance program, crew performance, observations, and recommended changes.
Complete Contract Discrepancy Reports for performance that fails to meet contract specifications, noting corrective actions taken.
Maintain a file of Contract Discrepancy Reports and make it available to the QAE upon request.
Provide a monthly Compliance Inspection Summary report to corporate management.
Periodically inspect vehicle and equipment maintenance records to ensure required maintenance is completed on time and documented.
Respond to inquiries from government personnel and management.
Follow Federal, state, OSHA, and agency safety requirements and attend scheduled safety training.
Perform grounds maintenance tasks as needed and when available.
Prepare and deliver timely performance appraisals for direct reports and ensure appraisals are completed on time and to a high standard.
Coordinate with Human Resources on rewards and recognition, promotions, transfers, disciplinary actions, and terminations in accordance with organizational policies and applicable laws.
Provide excellent customer service by greeting, assisting, and responding to questions or concerns in a positive, professional, and friendly manner.