Safeguards Enforcement Operations Specialist (Account Access & Integrity) - (Contract A1420)

Job Mobz•San Francisco, CA

24d

About The Position

Employer.com, on behalf of an AI research and safety company, is hiring contract Safeguards Enforcement Operations Specialists to protect the integrity of the client’s AI systems. Specialists label data, review user interactions, enforce policy guidelines, and collaborate across teams to improve safety mechanisms. The team is expanding human review for access and enforcement programs as case volume rises ahead of anticipated automation. Appeals and account-compromise cases have firm turnaround expectations. Each hire works shared review queues as a generalist and anchors one specialty track; AI research access and restricted-region tracks require additional judgment. Specialty tracks include AI Research Access & Abuse, Restricted Regions & National Security, Account Compromise, Enforcement Appeals, and Account Abuse & Ban Evasion. The assignment is approximately six months, from October 20, 2026, through April 2027. It is full-time, 40 hours per week, hourly, and non-exempt. San Francisco, New York, or Washington, DC are preferred locations, with flexibility for the right candidate. The role may involve exposure to explicit, violent, or psychologically disturbing content. Applicants should indicate which specialty track best fits them.

Requirements

Learn quickly and adapt to changing environments.
Be proactive and able to work independently.
Meet deadlines consistently while producing high-quality work.
Demonstrate exceptional verbal and written communication.
Thrive in a collaborative team.
Have a sharp eye for detail and a systematic approach to complex tasks.
Have a genuine interest in AI safety and ethical technology development.
AI Research Access & Abuse: policy-driven decision-making and sufficient machine learning familiarity to evaluate a research use case.
Restricted Regions & National Security: experience with sanctions or export controls.
Account Compromise: hands-on account-takeover or credential-compromise casework.
Enforcement Appeals: willingness to overturn a prior decision when the evidence warrants it.
Account Abuse & Ban Evasion: experience judging account linkage from multiple signals.

Nice To Haves

Experience in content moderation, Trust & Safety, Safeguards, or a related field.
Familiarity with policy enforcement on digital platforms.
Understanding of AI ethics and responsible technology deployment.
Background analyzing user behavior and identifying potential risks.
AI Research Access & Abuse: background in trust and safety or policy at an AI lab, ML-adjacent operations, or research program or grants administration.
Restricted Regions & National Security: background in sanctions screening, export controls, trade compliance, or fintech KYC/KYB.
Account Compromise: background in security operations, incident response, or fraud account-takeover teams.
Enforcement Appeals: background in trust and safety appeals queues or customer-facing dispute resolution.
Account Abuse & Ban Evasion: background in fraud and risk analysis, marketplace or payments risk, recidivism, or multi-accounting work.
Account Abuse & Ban Evasion: SQL or link-analysis tools.

Responsibilities

Review customer signals, user exchanges, and code to identify potential policy violations.
Apply established Safeguards workflows and policy guidelines precisely and carefully.
Collaborate with Strategy Analysts, Policy Managers, and Threat Intelligence Investigators to identify emerging trends, highlight policy gaps, and flag content for classifier refinement.
Write thorough weekly reports on operational workflows.
Handle customer communications and appeals about policy enforcement.
Support surge review and content labeling when needed.
Triage and respond to cross-functional requests with timely help and insight.
For AI Research Access & Abuse: review access requests connected to AI research use cases and assess whether the stated research is credible.
For Restricted Regions & National Security: handle access decisions and offboarding for restricted-region and national-security-sensitive cases.
For Account Compromise: investigate compromised accounts and leaked credentials, and coordinate remediation with customers.
For Enforcement Appeals: review enforcement appeals and recommend upholding or reversing decisions, providing written rationale.
For Account Abuse & Ban Evasion: investigate returning accounts and clusters of related accounts, assess linkage using multiple signals, and determine appropriate action.