Operations Specialist (Contract)

Harvard Business Publishing • Boston, MA

2d • $28 - $32 • Hybrid

About The Position

The Operations Specialist supports client engagements for Harvard Business Publishing’s leadership development solutions, helping clients deliver high-quality learning experiences to their leaders with speed, scale, and efficiency. The position supports projects throughout their lifecycle, from business and learning solution development through data analytics and client fulfillment.

The role works in a dynamic, fast-paced, collaborative environment and involves taking ownership of assigned work, partnering across teams, solving problems, and building expertise to deliver high-quality, scalable client solutions. This is a hybrid, six-month contract opportunity based in Brighton, Massachusetts, with the possibility of extension. Pay is $28–$32 per hour.

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Previous professional experience in a coordinator, operations, project support, client support, or similar role, including experience managing tasks, priorities, and deliverables.
• Ability to collaborate with others while also taking ownership of tasks and working independently.
• Strong organization, dependability, accountability, and ability to manage competing priorities and proactively address potential delivery risks.
• A client- and stakeholder-focused approach, including understanding needs and providing responsive, thoughtful support and recommendations.
• Sound judgment and problem-solving skills, including knowing when to move work forward independently and when to seek input or escalate.
• Ability to adapt in a fast-paced, matrixed environment with changing requirements and priorities while maintaining quality and timely delivery.
• Ability to build effective relationships across teams, seek input, share ideas, and work inclusively.
• Ability to communicate information, recommendations, risks, and next steps clearly for different stakeholders and situations.
• Comfort learning and using new products, processes, tools, technologies, and methodologies, and bringing together information from multiple sources.
• Curiosity and a continuous-improvement mindset, including contributing ideas to improve workflows, team practices, and the client experience.
• Willingness to share knowledge, support colleagues, and contribute to team success.

Nice To Haves

• Strong time-management and organizational skills.
• Experience supporting multiple projects, priorities, or stakeholders at the same time.
• A growth mindset and eagerness to learn.
• Portuguese language proficiency.

Responsibilities

• Support the delivery of high-quality, scalable client solutions and take ownership of assigned work and deliverables while collaborating with internal and external stakeholders.
• Partner with cross-functional project teams on client engagements and internal initiatives aligned with organizational goals and priorities.
• Plan, coordinate, and deliver project activities; manage priorities, dependencies, and timelines; and proactively identify potential delivery risks.
• Use relevant tools, technologies, and processes to execute work efficiently and troubleshoot issues.
• Build knowledge of HBP products, services, business areas, and processes to provide thoughtful support and recommendations to stakeholders.
• Adapt to evolving client needs and project priorities, using sound judgment to move work forward and escalating issues when additional expertise or support is needed.
• Maintain product and process documentation, tools, communications, enablement plans, and timelines.
• Identify and contribute ideas that improve workflows, operational processes, and the overall client experience.
• Build and share product, process, digital, and operational knowledge to support effective team delivery.

What This Job Offers

• Education Level: No Education Listed