Operations Specialist (Contract)

Harvard Business Publishing • Boston, MA

1d • Hybrid

About The Position

Harvard Business Publishing is hiring an Operations Specialist to support client engagements for its leadership development solutions. The role helps clients deliver high-quality learning experiences to leaders by supporting projects throughout their lifecycle, from business and learning solution development through data analytics and client fulfillment. The position works in a dynamic, fast-paced, collaborative environment and involves taking ownership of assigned work, partnering across teams, solving problems, and building expertise to deliver scalable client solutions.

This is a hybrid, six-month contract opportunity based in Brighton, Massachusetts, with the possibility of extension. The pay range is $28–$32 per hour.

Requirements

• Fluency in English and Spanish, with strong written and verbal communication skills in both languages.
• Previous professional experience in a coordinator, operations, project support, client support, or similar role, including managing tasks, priorities, and deliverables.
• Ability to collaborate with others and contribute to a team while also taking ownership of tasks and working independently.
• Strong execution and ownership, including organization, dependability, effective management of competing priorities, and proactive identification of delivery risks.
• A client- and stakeholder-focused mindset, with the ability to understand needs and provide responsive, thoughtful support and recommendations.
• Sound judgment and problem-solving skills, including gathering relevant information, identifying practical solutions, and knowing when to proceed independently or escalate.
• Ability to adapt to a fast-paced, matrixed environment with changing requirements and priorities while maintaining quality and timely delivery.
• Ability to build effective relationships across teams, seek input, share ideas, and work inclusively with colleagues and stakeholders.
• Clear communication of information, recommendations, risks, and next steps to different stakeholders.
• Comfort learning and using new products, processes, tools, technologies, and methodologies, and combining information from multiple sources to support delivery and decision-making.
• Curiosity and a continuous-improvement mindset, including contributing ideas to improve workflows, team practices, and the client experience.
• Willingness to share knowledge, support colleagues, and contribute to team learning and success.

Nice To Haves

• Strong time-management and organizational skills.
• Experience supporting multiple projects, priorities, or stakeholders at the same time.
• A growth mindset and eagerness to learn.
• Portuguese language proficiency.

Responsibilities

• Support delivery of high-quality, scalable client solutions and take ownership of assigned work and deliverables while collaborating with internal and external stakeholders.
• Partner with cross-functional project teams on client engagements and internal initiatives aligned with organizational goals and priorities.
• Plan, coordinate, and deliver project activities; manage priorities, dependencies, and timelines; and proactively identify potential delivery risks.
• Use relevant tools, technologies, and processes to execute work efficiently and troubleshoot issues.
• Build knowledge of HBP products, services, business areas, and processes to provide thoughtful support and recommendations to stakeholders.
• Adapt to changing client needs and project priorities, use sound judgment to move work forward, and escalate issues when additional expertise or support is needed.
• Maintain product and process documentation, tools, communications, enablement plans, and timelines.
• Identify and contribute ideas to improve workflows, operational processes, and the overall client experience.
• Build and share product, process, digital, and operational knowledge to support effective team delivery.

What This Job Offers

• Education Level: No Education Listed