Market Access - Contract Operations Specialist
About The Position
The Primary objective of the US Market Access Operations Specialist is to support critical operational and compliance activities within US Market Access. This role supports dispute resolution, develops and maintains SOPs, tracks operational recoveries, ensures adherence to SOX compliance requirements, participates in audit and validation activities in partnership with Government Pricing, and supports Government-related processes. The role also contributes to work related to the Inflation Reduction Act (IRA) and helps maintain compliant business pricing terms and agreement insights. It helps ensure operational accuracy, compliance, and effective execution across market access processes and cross-functional stakeholders. This role is based in Alexion’s Boston headquarters and reports to the Director, Contract Operations. The duties are generally conducted in an office environment, with general availability during standard business hours.
Requirements
- At least 3 years of experience.
- A bachelor's degree in business, finance, accounting, healthcare administration, economics, or a related field is preferred; equivalent relevant experience may also be considered.
- Proficiency in Microsoft Excel, Word, and PowerPoint is required.
- Strong attention to detail, organizational skills, analytical thinking, and the ability to manage multiple priorities in a compliance-focused environment.
- Effective written and verbal communication skills and ability to collaborate across cross-functional teams and with third-party vendors.
- Ability to prioritize and process various types of payments in a timely and accurate manner.
- Strong analytical, problem-solving, judgment, and decision-making skills.
- Integrity, flexibility, and a strong work ethic.
- Ability to work in a fast-paced team environment and manage workload to specific deadlines.
- Ability to adapt to changing business requirements and processes.
- Ability, with or without accommodation, to use a computer; communicate by phone, video, and electronic messaging; engage in problem solving, analysis, and dialogue; collaborate with others; and maintain general availability during standard business hours.
Nice To Haves
- Experience in market access, government pricing, pharmaceutical contracting, SOX controls, or another regulated operational environment.
- Experience in the pharmaceutical industry, with knowledge of commercial contracting and government price reporting.
- Working knowledge of contracting and rebate payment systems.
- Experience with data validation, process documentation, and operational reporting.
- Proficiency in SAP.
- A strong commitment to accuracy, documentation, internal controls, and process discipline.
- Ability to collaborate effectively with Market Access, Government Pricing, Finance, Compliance, and other relevant teams.
- Ability to recognize issues, evaluate risks, and escalate exceptions in a timely manner.
- Curiosity and willingness to learn evolving Government Pricing, IRA, and broader US Market Access requirements.
- Ability to handle sensitive commercial and pricing information with discretion and professionalism.
Responsibilities
- Support the identification, investigation, documentation, and timely resolution of market access operational disputes.
- Follow established internal controls, maintain required documentation, and assist with periodic reviews to support SOX compliance.
- Coordinate and accelerate internal payment approvals and troubleshoot payment-related issues internally and externally.
- Assist with vendor and customer system setup and validate and track vendor invoices against budget.
- Support Tricare, VA IFF, and Government Pricing processes through data review, pricing and process coordination, checklists, reconciliations, and issue follow-up.
- Prepare documentation, gather records, respond to information requests, and support internal and external audits, including remediation follow-up where applicable.
- Partner with Government Pricing to review data inputs, assist with reconciliations, identify discrepancies, and help confirm pricing-related operational processes align with business and compliance requirements.
- Support IRA-related data review, process coordination, and implementation efforts tied to evolving requirements.
- Review contract-related information, identify trends or issues, and provide stakeholders with operational insights that support execution, compliance, and decision-making.
- Regularly maintain and update approved Executive Pricing Committee (EPC) and Advanced Customer Engagement Review Team (ACERT) business case records.
- Maintain the U.S. WAC Launch Price and U.S. WAC Price Change SOPs; collaborate with cross-functional stakeholders on required changes and keep the SOPs current, accurate, and aligned with business and governance requirements.
- Perform other duties as assigned.
Benefits
- Eligibility for short-term incentive bonuses.
- Equity-based awards for salaried roles.
- Qualified retirement programs.
- Paid time off, including vacation, holidays, and leaves.
- Health coverage.
- Dental coverage.
- Vision coverage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
