Manager, Market Access Marketing Operations

Johnson & Johnson•Titusville, NJ

About The Position

Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group, SCG) is recruiting a Manager, Market Access Marketing Operations. Partnering with and guided by the Director, this role builds, runs, and continuously improves the processes, tools, and capabilities that help Market Access Marketers (MAMs) plan and execute effectively. It offers broad exposure to SCG planning, governance, and enablement, and is designed as a development opportunity toward future MAM roles. The position supports the annual planning cycle, the COMPASS operating model, and the adoption of scalable, AI-enabled content approaches. It also helps improve review workflows, develop team capabilities and onboarding resources, maintain resources linking access strategy to field execution, and coordinate communications and events. The role gathers stakeholder feedback and translates it into recommendations that simplify and scale how the team works. Other duties may be assigned as needed.

Requirements

Bachelor's degree required.
At least 5 years of pharmaceutical or healthcare industry experience; marketing or related healthcare experience is ideal.
Hands-on experience working within the J&J CAC process, with a solid understanding of reviewer roles, workflows, systems, and compliance expectations.
Proven ability to lead and prioritize multiple high-visibility projects simultaneously, with disciplined project management and attention to detail.
Ability to thrive in a matrixed, evolving environment and bring structure and clarity to ambiguity.
Strong stakeholder management skills, including building trust, balancing competing priorities, and managing varying expectations across SCG functions and levels, including senior leadership.
Clear, articulate, and decisive communication skills, including the ability to set direction, present confidently, and influence without authority.
Demonstrated change management capability, including experience driving adoption of new processes and reinforcing new ways of working and behaviors across teams.
Skill in using AI and agentic tools to improve deliverables, accelerate analysis, streamline workflows, and help others adopt these tools.

Nice To Haves

MBA.
Market access experience, including practical knowledge of population health decision makers such as health plans, PBMs, IDNs, and health systems.
Practical knowledge of pharmaceutical marketing, including the FDA regulatory and legal environment and HCC regulations.
Ability to travel domestically up to 10%, including to J&J campuses, for meetings, training, and customer visits.

Responsibilities

Coordinate the annual planning cycle with the Director, including timelines, templates, office hours, communications, SharePoint resources, and after-action reviews, ensuring teams incorporate the Market Access perspective into LRFP and document strategy that informs Business Planning.
Help embed MAPS insights into planning, including the Day of Learning and TA tear sheets.
Support operations and adoption of the COMPASS operating model by maintaining trackers and exception logs, supporting the Change Champion network, and translating decisions into practical guidance and communications for VAP and SAM teams.
Partner with SCG CAC reviewers, moderators, and MAMs to monitor process performance, run quarterly CAC retrospectives, and recommend workflow improvements across CAC, CET, iMR/IMPROVE, and Workfront.
Support adoption of AI-enabled, scalable content approaches.
Design and deliver ongoing upskilling through MAM Touchpoint calls, training, and office hours.
Maintain the MAM Onboarding Playbook and new-hire resources in partnership with L&D.
Maintain shared resources connecting access strategy to field execution, such as the VAP/SAM training calendar, Brand Fact Sheets, and launch readiness (LRR) support.
Develop and manage VAP and SCG communications, forums, and key team events that build awareness, collaboration, and knowledge-sharing.
Gather stakeholder feedback, surveys, and lessons learned; turn them into clear recommendations; and use AI tools to simplify and scale team workflows.

Benefits

Participation in the Company's consolidated retirement plan (pension) and savings plan (401(k)), subject to the terms of the respective plans.
Eligibility to participate in the Company's long-term incentive program.
Vacation: 120 hours per calendar year.
Sick time: 40 hours per calendar year, with different allowances for employees residing in Colorado or Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of a child's birth, adoption, or foster care placement.
Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time off: 80 hours per calendar year.