Concierge Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• 2-4 years of experience in a healthcare administrative, front desk, or customer service role.
• Exceptional customer service and interpersonal skills.
• Strong organizational and time management abilities.
• High attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced, high expectation environment.
• Excellent verbal and written communication skills.
• Proficiency with EMR systems and standard office technology.

Nice To Haves

• Associate or bachelor’s degree preferred.
• Experience in concierge medicine, private practice, or hospitality driven environments strongly preferred.

Responsibilities

• Serve as the primary front-facing representative for concierge patients – via phone, email, text, and in-person interactions.
• Deliver a warm, professional, and highly responsive “white glove” service experience.
• Build rapport with patients and ensure they feel valued, known, and supported.
• Manage incoming requests promptly and route appropriately when needed.
• Coordinate and manage provider schedules, including same-day, urgent, and extended appointments.
• Optimize scheduling to ensure efficiency while maintaining flexibility for concierge patient needs.
• Confirm appointments, manage cancellations, and proactively fill schedule gaps.
• Support coordination of home visits, virtual visits, and specialty services when applicable.
• Facilitate referrals, diagnostic testing, and specialty appointments.
• Track and follow up on patient requests, orders, and outstanding items to ensure completion.
• Assist with pre-visit planning and post-visit follow-up communication.
• Maintain accurate and up-to-date patient records in the electronic medical record (EMR).
• Support onboarding of new patients, including orientation to services and expectations.
• Assist with membership agreements, renewals, and general program inquiries.
• Educate patients on how to access and utilize concierge services effectively.
• Maintain a polished, organized front office environment.
• Ensure confidentiality and compliance with HIPAA and organizational policies.
• Assist with administrative tasks such as document management, correspondence, and supply coordination.
• Collaborate closely with clinical staff to ensure a seamless patient experience.
• Performs other duties as assigned.