Mercedes-Benz of Cutler Bay - Service Concierge

Dream Motor Group • Cutler Bay, FL

10h • $17 - $18 • Onsite

About The Position

Acts as the liaison between third-party service organization, the client/customers, and service team responsible for supporting the dealership’s service department while providing superior client experiences via telephone.

Requirements

• High school diploma or the equivalent
• One to three years customer service experience or college degree
• Excellent verbal and written communication skills
• Computer experience
• Professional, friendly and enthusiastic disposition
• Be self-motivated, organized and have the ability to multi-task
• Ability to collaborate with other dealership personnel
• Must be bi-lingual (English/Spanish)
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

Responsibilities

• Handle inbound service calls relating to client warranty, recalls, and pre-paid maintenance programs
• Assist service management and service advisors with overflow of calls relating to all service questions outside of appointments and status updates
• Provide information to customers with exceptional service
• Listen to and help interpret customer’s statements accurately
• Keep current with all products and services offered by the company including make and model campaigns, parts, service schedule and customer add-ons
• Utilize company scripts
• Actively participate in all team meetings, training and events
• Maintain accurate files on database and communicate client feedback and trends to management for review
• Ensure client satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED