On-Call Concierge - San Francisco at Embarcadero
Four Seasons Hotels and Resorts•San Francisco, CA
•$42•Onsite
About The Position
The Four Seasons Hotel San Francisco at Embarcadero seeks an On-Call Concierge to join their talented team. This is a unique opportunity to be part of the world's leading luxury hotel company. The work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. They are looking for individuals with not only the right skills but also the right attitude for the role.
Requirements
- Must have excellent English communication skills and be able to multitask.
- Computer literacy and proficiency are necessary including proficiency in Microsoft Office suite and the ability to learn proprietary applications at work.
- Successful candidates must possess legal work authorization in the United States
Nice To Haves
- Previous concierge experience and great knowledge of the surrounding areas and local attractions.
- Language skills are a plus as well as a flexible schedule.
Responsibilities
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions. They will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
- Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- The Concierge may be responsible for assisting with Front Office or Bell Stand duties as needed.
- Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner.
Benefits
- 401k Retirement plan
- Complimentary Employee Meals
- Paid sick days
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
