1st Shift Lead Concierge - FT- $22.00/HR- (North Halsted)

MFort Security Services•Chicago, IL

About The Position

MFort Security Services is seeking a professional and motivated Lead Residential Concierge to lead the concierge team at a residential property. The role serves as the face of the lobby and provides support to the client and leasing team. The Lead Concierge oversees front desk operations, helps maintain a welcoming environment, coordinates visitor and appointment awareness, and provides administrative support through email, documentation, and daily communications. The position is scheduled Monday through Friday, 7:00 AM to 3:00 PM, at $22.00 per hour.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Valid Illinois PERC card and 20-hour security training certificate, or ability to obtain them.
Minimum 2 years of residential concierge or front desk leadership experience.
Strong leadership, customer service, and communication skills.
Comfort with administrative tasks, including email correspondence and documentation.
Ability to multitask, remain composed under pressure, and independently manage responsibilities.
Ability to stand and walk for extended periods.
Must pass a drug screening and background check.

Responsibilities

Lead the concierge team by setting an example in professionalism, customer service, and performance.
Greet residents, guests, and visitors and maintain a welcoming lobby environment.
Work with the client and leasing office to understand daily activities, appointments, and visitor schedules.
Stay informed about arrivals, expected guests, and client-related appointments.
Oversee front desk operations, including visitor management, access control, and package handling.
Conduct routine property rounds and respond promptly to safety or security concerns.
Handle administrative tasks such as email, information logging, and filing.
Communicate with clients, residents, MFort supervisors, and team members.
Enforce company policies, site post orders, and standard operating procedures.
Perform other duties as assigned by site management or MFort leadership.