IT Technician (FT $22.00/Hour)

Catholic Charities of Onondaga County•Syracuse, NY

About The Position

The IT Technician provides technical support and assistance to end users, resolving hardware and software issues on site and over the phone. The role involves diagnosing problems, guiding users through step-by-step solutions, and communicating technical instructions clearly and professionally. The technician installs and updates computer hardware and software, maintains computers and networks, and supports users with network, printer, PC hardware, email, internet, and local-area network access problems. The position also includes end-user training, escalating complex issues to the Director of IT, and assisting with the setup, configuration, tagging, and delivery of desktop hardware, software, and peripherals. The technician performs minor desktop hardware repairs and assists with local-area network cabling and equipment installation. This is a full-time position of 35 hours per week, paying $22.00 per hour.

Requirements

Bachelor’s degree and three years of relevant experience, or an equivalent combination of education and experience.
Experience with desktop, printer, and copier installation and troubleshooting.
Experience with networking cabling, routers, wireless networking, and VPN.
Experience with remote administration and LAN/WAN installation, support, and maintenance.
Working knowledge of software and hardware installation.
Working knowledge of network protocols in a Windows Server 2012/2019 environment.
Valid New York State driver’s license.
Registered and insured vehicle.
Knowledge of computer hardware configuration, including desktop computers, laptops, servers, smartphones, and mobile computing devices.
Knowledge of input devices such as keyboards, mice, and scanners; output devices such as displays, printers, and speakers; internal and external data storage devices; and networking hardware such as routers, switches, and fiber optic equipment.
Knowledge of current Windows operating systems (Windows 10/11) and Microsoft 365/Office applications.
Ability to lift 50 pounds.
Mobility sufficient to drive to and participate in meetings at client homes and community facilities, which may not meet federal accessibility standards for disabled individuals.
Manual dexterity sufficient to work with technical equipment in an active environment.

Nice To Haves

CompTIA A+ certification or a certificate from a two-year accredited computer technical program.

Responsibilities

Provide one-on-one end-user support on site and over the phone for hardware and software problems.
Diagnose problems and guide users through step-by-step solutions.
Install and update computer hardware and software.
Maintain computer software, hardware, and networks.
Troubleshoot network and printer issues, PC hardware problems, and email, internet, and local-area network access issues.
Communicate technical solutions in a clear, user-friendly, and professional manner.
Provide one-on-one end-user training as needed.
Report more complex end-user problems to the Director of IT.
Assist with the setup, configuration, tagging, and delivery of end-user PC desktop hardware, software, and peripherals.
Perform minor desktop hardware repairs for PC equipment and peripherals.
Assist with the installation of local-area network cabling systems and equipment.
Support end users promptly and effectively so operations run smoothly and productively.
Drive to and participate in meetings at clients’ homes or community facilities.