Concierge (FT)

Grand Traverse Resort and Spa•Acme, MI

5d•Onsite

About The Position

The Resort Concierge will assist guests with any needs they may have while on property. The role will focus on providing excellent customer service and creating a memorable and exceptional experiences for resort guests.

Requirements

Customer service experience
Individual should possess good oral and written communication skills as well as be detail oriented.
Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, excel, etc.).
The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.
Native American Preference will apply.
Must be able to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

Knowledge of the Traverse City and surrounding areas preferred
Knowledge of local events and activities going on in the area helpful

Responsibilities

Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.
Assist guests with directions to area attractions (mall, wineries, restaurants, and area attractions)
Place amenity orders
Sell gift certificates
Exchange gift certificates for fellow performers
Make T-times for guests
Make dinner reservations for guest
Fill brochure requests
Complete audit
Assist bell staff if needed
Assist guest with car rentals if needed
Answer any questions guests may have
Assist with Kiosk maintenance and with guest kiosk check in/out processes
Must follow proper grooming and dress standards set forth by the Employee Handbook.
Good rapport with fellow employees and reflect positive attitude.
Complete all assignments requested of you.
Maintain open line of communication with supervisor
Must understand and abide by environmental practices of the resort.
Other duties as assigned