Communication Specialist Jobs

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Police Records & Communication Specialist

City of Springfield, Oregon•Springfield, OR

About The Position

This position performs law-enforcement non-emergency call taking, responds to public inquiries, and carries out specialized administrative duties in a public safety environment. It provides customer service and assistance to the public and other public safety personnel, and processes records using manual and automated criminal justice systems and police records. The position requires shift work. The Records Department operates between 6:30 a.m. and 11:30 p.m., seven days a week. The incumbent will be assigned an 8- or 10-hour daily shift within those hours. The work week generally consists of five consecutive days followed by two consecutive days off, or four consecutive days followed by three consecutive days off. Overtime may be required. Candidates advancing in the hiring process will be invited to skills testing and oral boards on specified dates. Candidates considered for the position are evaluated through an employment application, written test, comprehensive background investigation, and oral interviews. A net typing speed of 40 words per minute must be documented for admission to skills testing.

Requirements

  • High school diploma or GED certificate from an accredited school.
  • Two years of experience in an office environment involving frequent public contact, multitasking clerical functions, and occasional stress.
  • No felony convictions.
  • Ability to pass a background investigation.
  • Must pass a pre-employment drug screen.
  • Ability to meet psychological requirements for the position.
  • Must refrain from tobacco products while on duty.
  • Candidates invited to skills testing must provide proof of a net typing speed of 40 words per minute; verification must be dated within the last six months.
  • Any equivalent combination of knowledge, skills, education, and experience may be considered qualifying.

Nice To Haves

  • Oregon Law Enforcement Data Systems (LEDS) certification.
  • Experience with the National Incident-Based Reporting System (NIBRS) or Uniform Crime Reporting (UCR).
  • Experience with complex public safety software systems, such as a law enforcement records management system or computer-aided dispatch system.
  • Oregon Department of Public Safety Standards and Training (DPSST) Telecommunicator certification.

Responsibilities

  • Take non-emergency law enforcement calls.
  • Respond to public inquiries.
  • Perform specialized administrative duties in a public safety environment.
  • Provide customer service and assistance to the public and other public safety personnel.
  • Process records using manual and automated criminal justice systems and police records.

Benefits

  • Full benefits, including PERS.
  • Benefit-enrolled employees and their dependents have access to a free, on-site health and wellness clinic.
  • Additional 5% pay for a bachelor's degree.
  • Additional 5% pay for intermediate Spanish ability or a second-language incentive.
  • Other incentives are available.

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Frequently Asked Questions

Common questions about Communication Specialist careers and jobs.

Based on current job postings on Teal, the average Communication Specialist salary in the US is approximately $71,000 per year, with a typical range of $37,000 to $120,000.
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