Lead Communications Specialist, Medical Communication Center (MEDCOM)
About The Position
The Lead Communications Specialist serves as the primary operational resource and on-site lead during assigned night shifts in UVA Health’s Medical Communication Center (MEDCOM). This leadership role provides operational oversight and supports emergency medical response, patient transport operations, and continuous communications services in a fast-paced, high-acuity environment. The position coordinates staffing coverage, supports communications specialists during complex situations, handles operational escalations, and helps maintain efficient workflows and consistent service delivery. The lead also supports onboarding, training, continuing education, quality initiatives, accreditation-related activities, and operational improvement. The role is suited to an experienced emergency communications professional with sound judgment, multitasking ability, and a commitment to emergency operations and patient care.
Requirements
- High school graduate or equivalent.
- At least 3 years of experience within emergency response or emergency communications.
- Certification as an Advanced EMT or higher in the Commonwealth of Virginia.
- American Heart Association (AHA) Health Care Provider ALS CPR certification.
- Proficient communicative, auditory, and visual skills.
- Attention to detail and ability to write legibly.
- Ability to sit for prolonged periods and frequently type, travel, and multitask.
- Ability to lift, push, or pull more than 20 pounds.
Responsibilities
- Serve as the primary on-site operational lead during assigned shifts.
- Coordinate staffing coverage and respond to schedule changes and call-outs.
- Provide guidance and support to communications specialists during complex situations.
- Act as the first point of contact for operational escalations, concerns, and complaints.
- Maintain oversight and administrative access within the Computer-Aided Dispatch (CAD) system.
- Review workflow and work assignments to support efficient operations and consistent service delivery.
- Collaborate with supervisors and leadership to ensure continuity of communications operations.
- Support onboarding, training, continuing education, and staff development activities.
- Participate in Quality Assurance and Quality Improvement initiatives.
- Make real-time operational decisions to support emergency response and transport coordination.
- Contribute to accreditation-related activities and operational improvement efforts.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Generous paid time off
- Retirement savings
- Long-term and short-term disability
- Health savings plans
- Flexible spending accounts
- Certification and education support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
