Communication Center Dispatcher

Academy of Art University•San Francisco, CA

8d•Onsite

About The Position

Academy of Art University is seeking an experienced Communications Center Dispatcher to join its Campus Safety team. The dispatcher handles emergency and non-emergency calls, assesses incidents, dispatches Campus Safety personnel, and maintains communication with responding units. The role also involves monitoring incidents and radio frequencies, tracking unit locations and status, and documenting events in the Campus Safety case management system. Dispatchers use computer-aided dispatch systems, radio equipment, and other technology to manage calls and resources. Additional duties include controlling sensitive-item inventory by issuing and tracking keys, printing and activating University ID cards, and maintaining Lost and Found inventory. The dispatcher monitors CCTV systems, controls building access systems, and arms and validates building security alarms daily during each shift. The role also provides after-hours customer support by answering the University’s general phone line, retrieving voicemail messages, and taking messages. This is a part-time, onsite role at 180 New Montgomery, scheduled Friday through Sunday from 11:00 p.m. to 7:30 a.m. Compensation is $20.50 per hour.

Requirements

One year of professional customer service experience.
Excellent verbal communication skills.
Ability to make calm, clear choices while managing multiple tasks simultaneously.
Experience making split-second decisions and accurately prioritizing under pressure.
Team-oriented and solutions-oriented approach.
Ability to anticipate others’ needs and provide effective support.
Time-management skills and a sense of urgency when handling important matters.
Basic computer knowledge in MS Word, Excel, and Outlook.

Nice To Haves

Previous experience in a dispatch role.

Responsibilities

Receive and assess emergency and non-emergency calls, gathering accurate information about incidents.
Determine appropriate responses and dispatch Campus Safety personnel based on incident location, severity, and type.
Maintain communication with Campus Safety units during responses, relay information, and coordinate efforts.
Monitor radio frequencies and track the location and status of Campus Safety units.
Record incident details in the Campus Safety case management system.
Operate computer-aided dispatch systems, radio communication equipment, and other dispatch technology.
Document calls and incidents, including caller, incident, and response details.
Issue and track keys in the key log, print and activate University ID cards, and maintain Lost and Found inventory.
Monitor and operate Campus Safety CCTV camera systems and exercise central control over building access and video systems.
Arm and validate building security alarms daily during each shift.
Answer the University general phone line after hours and on weekends, retrieve voicemail messages, and take messages.