Distribution Center Dispatcher

Alliant Energy•Janesville, WI

18h•$45 - $50

About The Position

The Distribution Center Dispatcher dispatches for electric and gas services, receives customer trouble and service tickets or calls, monitors gas systems and the electric distribution grid, and documents switching activities. The role coordinates field responses, contacts employees for emergency work or notifications, and updates systems and reports. The dispatcher receives and executes authorized orders, dispatches employees under the Electric Emergency Manual, and responds to emergencies by taking appropriate actions to minimize customer impacts and maintain system integrity. The position uses distribution system tools and applications to monitor gas and electric systems and may monitor substations and distribution facilities using SCADA. It also initiates emergency call-tree actions, routes information to appropriate departments, and dispatches technicians for electric and gas trouble, service calls, and emergency Digger's Hotline requests. This role requires working effectively in stressful conditions, handling multiple tasks and situations simultaneously, following company policies and procedures, and responding to after-hours emergencies as required. The position is covered by a residency policy requiring a primary residence within 30 road miles of the assigned headquarters under normal driving conditions.

Requirements

Possess a valid driver's license.
Be subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).
Maintain a primary residence within 30 road miles of the assigned headquarters under normal driving conditions.
Have thorough knowledge of electric and gas systems and how they operate.
Be able to troubleshoot electric and gas problems by analyzing available information.
Demonstrate the ability to multitask efficiently under adverse conditions and communicate effectively with employees and public agencies.
Have thorough knowledge of company policies and procedures pertaining to switching, dispatching, and emergency response.
Have working knowledge of distribution system operations applications.
Have strong communication skills, including grammar, punctuation, and telephone etiquette.
Demonstrate the ability to perform accurate work within a timeframe that meets department objectives.
Be able to follow written and verbal instructions.
Be able to work effectively in a collaborative and inclusive work environment.
Be able to perform the physical requirements of the job.
Successfully pass pre-employment screening assessments.
Be able to work in a highly stressful environment and deal with multiple tasks and situations simultaneously.

Nice To Haves

2 years of experience in utility operations/construction.

Responsibilities

Receive and execute orders from Transmission System Operations, the GENCO System Operation Center, or other authorized personnel, and dispatch employees as described in the Electric Emergency Manual.
Respond to emergencies in accordance with company policies and procedures to minimize customer impacts and maintain system integrity through sectionalizing, monitoring system conditions, or other appropriate actions.
Use distribution system tools and applications to monitor gas and electric systems, take action, and document and report as required.
May monitor substations and distribution facilities using SCADA to help ensure adequate transmission of electricity.
Initiate emergency call-tree actions and route information to appropriate departments and personnel.
Notify appropriate personnel and dispatch company technicians for electric and gas trouble and service calls.
Receive and dispatch emergency Digger's Hotline requests throughout the company.
Follow prescribed company policies and procedures.
Respond to after-hours emergencies as required.
Perform other duties similar, related, or incidental to the position.