Distribution Center Dispatcher

Alliant Energy•Janesville, WI

21h•$45 - $50

About The Position

The Distribution Center Dispatcher dispatches for electric and gas services, receives customer trouble and service tickets or calls, monitors gas systems and the electric distribution grid, and coordinates field responses. The role documents and updates systems and reports, calls employees for emergency work or notifications, and documents electric switching activities. It requires responding to emergencies and after-hours incidents as needed, while managing multiple tasks in a highly stressful environment. The position is subject to Alliant Energy’s residency policy. The employee must live within 30 road miles of the assigned headquarters, with travel time from the primary residence to headquarters of 30 minutes or less under normal driving conditions. A valid driver’s license is required. The role is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations under Part 199.

Requirements

Must possess a valid driver’s license.
Must live within 30 road miles of the assigned headquarters under normal driving conditions; travel time from the primary residence to headquarters must be 30 minutes or less under normal driving conditions.
Must comply with DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations under Part 199.
Thorough knowledge of electric and gas systems and how they operate.
Ability to troubleshoot electric and gas problems by analyzing available information.
Ability to multitask efficiently under adverse conditions and communicate effectively with employees and public agencies.
Thorough knowledge of company policies and procedures related to switching, dispatching, and emergency response.
Working knowledge of distribution system operations applications.
Strong communication skills, including grammar, punctuation, and telephone etiquette.
Ability to perform accurate work within time frames that meet department objectives.
Ability to follow written and verbal instructions.
Ability to work effectively in a collaborative and inclusive work environment.
Ability to perform the physical requirements of the job.
Ability to successfully pass pre-employment screening assessments.

Nice To Haves

2 years of experience in utility operations or construction.

Responsibilities

Receive and execute orders from Transmission System Operations, the GENCO System Operation Center, or other authorized personnel, and dispatch employees according to the Electric Emergency Manual.
Respond to emergencies in accordance with company policies and procedures to minimize customer impact and maintain system integrity, including sectionalizing and monitoring system conditions as appropriate.
Use distribution system tools and applications to monitor gas and electric systems, take required action, and document and report activities.
May monitor substations and distribution facilities using SCADA to help ensure adequate transmission of electricity.
Initiate emergency call-tree actions and route information to appropriate departments and personnel.
Notify appropriate personnel and dispatch company technicians for electric and gas trouble and service calls.
Receive and dispatch all emergency Digger’s Hotline requests throughout the company.
Follow prescribed company policies and procedures.
Respond to after-hours emergencies as required.
Perform other duties that are similar, related, or incidental to the position.