Communication Center Dispatcher

Academy of Art University•San Francisco, CA

7d•Onsite

About The Position

Academy of Art University is seeking an experienced Communications Center Dispatcher to join its Campus Safety team. The role requires excellent verbal and written communication skills and the ability to work independently and as part of a team. This is a part-time, on-site position at 860 Sutter, scheduled Saturday and Sunday from 11:00 p.m. to 7:30 a.m. Compensation is $23.00 per hour. Part-time employees have access to 401(k) options, paid sick leave, and a commuter benefit program.

Requirements

One year of professional customer service experience.
Excellent verbal communication skills.
Ability to make calm, clear choices while managing multiple tasks simultaneously.
Experience making split-second decisions and accurately prioritizing under pressure.
Team-oriented and solutions-oriented approach.
Ability to anticipate others’ needs and provide effective support.
Time management skills and a sense of urgency when handling important matters.
Basic computer knowledge in MS Word, Excel, and Outlook.

Responsibilities

Receive emergency and non-emergency calls, gather incident information, and assess calls accurately.
Determine the appropriate response and dispatch Campus Safety personnel based on incident location, severity, and type.
Maintain communication with Campus Safety units during responses, relay information, and coordinate efforts.
Monitor radio frequencies, track the location and status of Campus Safety units, and record incident details in the Campus Safety case management system.
Operate computer-aided dispatch systems, radio communication equipment, and other technological tools to manage calls and track resources.
Document calls and incidents, including caller, incident, and response details.
Maintain inventory control of sensitive items, including issuing and tracking keys in the key log, printing and activating University ID cards, and maintaining Lost and Found inventory.
Monitor and operate Campus Safety CCTV camera systems, and arm and validate building security alarms daily during each shift.
Answer the University general phone line after normal business hours and on weekends, retrieve caller voice messages, and take messages.