Police Communication Officer (Dispatcher)

City of Frostburg•Frostburg Municipal Center, MD

About The Position

The City of Frostburg is hiring a Police Communication Officer (Police Dispatcher) to serve as the first point of contact for people seeking emergency and non-emergency assistance and to support the safety and daily operations of the Frostburg Police Department. The role works 12-hour shifts on an alternating two-week schedule, including days, nights, weekends, and holidays. The starting shift is nights, from 7:00 p.m. to 7:00 a.m. A typical bi-weekly schedule is 80 hours: six 12-hour shifts and one 8-hour flex shift. Overtime assignments are made as needed. The current schedule alternates the weekends worked among employees. Applicants must apply through Government Jobs at the link provided in the posting; applications submitted through third-party websites will not be received. Applications are reviewed after the job posting closes. The City of Frostburg is an equal opportunity employer and encourages applications from people of all races and genders.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to work 12-hour shifts on an alternating schedule, including overnight shifts, weekends, and holidays.
Excellent verbal communication skills and the ability to multitask effectively.
Strong typing and computer skills, and the ability to learn dispatch software.
Ability to remain calm and decisive during emergencies and stressful situations.
Must pass a background investigation, drug screening, and any required psychological or skills assessments.
Ability to obtain and maintain required certifications, such as NCIC/METERS, within established timeframes.
Reliable and punctual, with the ability to work independently and as part of a team.
Must be willing to work weekend and night shifts.

Nice To Haves

Education or prior professional experience in criminal justice, emergency services, or a related field is preferred but not required.

Responsibilities

Receive and prioritize 911 emergency and non-emergency calls from the public.
Maintain clear, concise, and accurate communication with officers in the field.
Operate radio equipment to communicate with officers, allied agencies, and other partners.
Monitor multiple radio channels and other communication systems simultaneously.
Document calls, officer activity, and incident details in accordance with department policies.
Operate and maintain access to NCIC/METERS systems to run driver licenses, license plates, enter and remove warrants, and conduct background checks.
Provide pre-arrival instructions when appropriate and help ensure caller safety until responders arrive.
Remain calm and professional while managing high-stress situations.
Maintain confidentiality of sensitive information and follow departmental protocols.
Handle payments for citations, permits, and other City business, including accurately counting and recording money.
Greet and assist complainants and visitors at the police station front desk.
Perform additional administrative or support duties assigned by supervisory staff.