Credit Resolution Specialist

Communication Federal Credit Union • Oklahoma City, OK

2d

About The Position

Communication Federal Credit Union is hiring a Credit Resolution Specialist to connect with borrowers about delinquent accounts and secure payment in compliance with policies and procedures. Recovery methods may include garnishments, levies, repossessions, or other actions to minimize delinquency and offset loan losses.

The role includes locating and notifying members with semi-delinquent accounts, arranging payments and promises to pay, and communicating by phone, mail, or email. The specialist works a dedicated queue with a quota of 25 calls per hour, identifies problematic accounts, and—upon approval—proceeds with corrective action. For collateral repossessions, the specialist coordinates with repossession agents and leadership regarding disposition. The role also assists members with insurance claim questions about payoffs, gap coverage, and warranties; refinancing deficient balances; and Collateral Protection Insurance questions.

Communication Federal Credit Union has served members since 1939 and supports financial education, local organizations, and its communities. It states that it is an equal opportunity employer and strives to provide a diverse workplace free of discrimination.

Requirements

• Minimum 1–2 years of experience with a financial institution in credit, collections, or lending.
• High school diploma or GED.
• Professional written and oral communication skills and ability to convey information effectively.
• Knowledge of collection regulations and ability to read and interpret loan and legal documents.
• Intermediate math skills, including percentages and fractions.
• Strong attention to detail and accuracy.
• Excellent time-management and organizational skills, with the ability to adapt to workflow changes and manage competing demands successfully.
• Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Responsibilities

• Locate and notify members with semi-delinquent accounts.
• Arrange payments and promises to pay.
• Communicate with members by phone, mail, or online via email.
• Identify problematic accounts and, upon approval, proceed with corrective action.
• Coordinate with repossession agents and leadership regarding disposition when collateral repossession is needed.
• Work a dedicated queue to completion, meeting a call quota of 25 calls per hour.
• Assist members with insurance claim questions regarding payoffs, gap coverage, and warranties; refinancing deficient balances; and Collateral Protection Insurance questions.

Benefits

• 200% 401(k) match up to 5%.
• 11 paid holidays.
• Medical plans starting at $5 per pay period for employee-only coverage.
• Dental, vision, short-term disability, hospital, and accident indemnity plans.
• Employer-paid basic life, AD&D, and long-term disability coverage.
• Medical and dependent-care flexible spending accounts.
• Tuition and educational assistance.
• Additional employee perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED