Credit Resolution Specialist III (Legal)

Communication Federal Credit Union•Oklahoma City, OK

About The Position

Communication Federal Credit Union seeks a Credit Resolution Specialist III to manage delinquent and charged-off member accounts in compliance with credit union policies and procedures. The role works to recover money owed and reduce delinquency and loan losses through member outreach, repayment arrangements, skip tracing, repossession-related actions, garnishments, levies, and legal proceedings as approved. The specialist handles legal recovery matters including replevin filings for unrecovered automobiles after 100 days of delinquency, lawsuits against eligible members with recently charged-off loans to initiate garnishment, and small claims lawsuits. The position also maintains collection records, addresses payment history disputes, works with attorneys and third-party collection agencies, and collaborates with collections staff and leadership. It assists with monthly reporting and provides backup for department positions as assigned.

Requirements

Professional, well-developed written and oral communication skills.
Ability to write routine reports and correspondence using proper English grammar.
Ability to communicate information effectively.
Knowledge of collections regulations and ability to read and interpret loan and legal documents.
Intermediate math skills, including calculations and concepts involving decimals, percentages, and fractions.
Strong attention to detail and accuracy.
Ability to organize and prioritize tasks in a timely manner.
Ability to adapt to workflow changes, manage competing demands, and handle frequent changes, delays, or unexpected events.

Responsibilities

Locate and notify members with delinquent accounts and arrange debt repayment or establish repayment schedules.
Advise members about further actions and strategies related to their delinquent accounts.
Contact members by phone, mail, or email and follow skip tracing procedures to obtain pertinent information.
Identify seriously delinquent accounts promptly and, upon approval, proceed with corrective action.
Coordinate with repossession agents and the leadership team when collateral repossession and disposition are necessary.
File replevins when a member's automobile has not been recovered after 100 days of delinquency.
File lawsuits against members with recently charged-off loans who may be gainfully employed to begin the garnishment process.
Handle small claims lawsuits.
Adjust members' credit bureau information when they pay off written-off loans.
Work with attorneys and third-party collection agencies.
Record collection efforts and member account status in designated credit union records using the core processor or collection software such as Temenos.
Handle payment history disputes and answer or resolve questions from branch-level staff.
Coordinate with collections clerical staff and other collectors toward the delinquency-rate factor established by the Board of Directors.
Assist the leadership team with monthly report preparation and provide backup for department positions as assigned.