Credit Resolution Specialist II

Communication Federal Credit Union•Oklahoma City, OK

About The Position

Communication Federal Credit Union is hiring a Credit Resolution Specialist II to notify borrowers with delinquent accounts and attempt to secure payment in compliance with policies and procedures. Recovery of monies owed may include issuing garnishments, levies, repossessions, or other approved actions to minimize delinquency rates and offset loan losses. The role involves contacting members, arranging debt repayment or repayment schedules, following skip tracing procedures, and taking approved corrective action on seriously delinquent accounts. The specialist also supports members who may need hardship assistance, records collection efforts and account status, and handles payment disputes and questions from branch-level staff. Communication Federal Credit Union describes its commitment to serving members and communities, providing financial education, and supporting local organizations. It states that it is an equal opportunity employer and strives to provide a diverse, discrimination-free workplace where employees feel respected and valued.

Requirements

At least two years of experience in credit or collections in a financial institution or lending environment.
High school diploma or GED.
Professional demeanor and well-developed written and oral communication skills, with the ability to convey information effectively.
Knowledge of collections regulations and ability to read and interpret loan and legal documents.
Mathematical proficiency, including calculations involving decimals, percentages, and fractions.
Strong attention to detail and accuracy.
Ability to organize and prioritize tasks in a timely manner and adapt to workflow changes.
Ability to manage competing demands and handle frequent change, delays, or unexpected events.
A combination of education, training, and experience that provides the required skills may be considered.

Responsibilities

Notify members with delinquent accounts and arrange debt repayment or establish repayment schedules.
Contact members by phone, mail, or email and follow skip tracing procedures to obtain pertinent information as needed.
Identify seriously delinquent accounts in a timely manner and, upon approval, proceed with corrective action.
Work a dedicated queue and complete required efforts.
Initiate the modification process with members who may need additional assistance due to hardship.
Enter information about collection efforts and account status in designated records.
Handle payment disputes and answer or resolve questions from branch-level staff.
Pursue approved recovery actions, which may include garnishments, levies, or repossessions.