Credit Resolution Specialist II

Communication Federal Credit Union•Oklahoma City, OK

About The Position

Communication Federal Credit Union is hiring a Credit Resolution Specialist II to manage delinquent accounts and help recover amounts owed in accordance with organizational policies and procedures. The role involves contacting borrowers to seek payment, arranging repayment plans, and, with approval, taking corrective actions such as issuing garnishments, levies, or repossessions to reduce delinquency and offset loan losses. Specialists also support members experiencing hardship, document collection efforts, and respond to payment disputes and questions from branch-level staff. The position calls for a professional communicator with knowledge of collection regulations and the ability to interpret loan and legal documents. Strong mathematical ability, accuracy, organization, adaptability, and the ability to manage competing demands are also required. Communication Federal Credit Union describes itself as serving members since 1939 and supporting financial education, local organizations, and its communities. It is an equal opportunity employer and says it strives to provide a diverse, respectful workplace free of unlawful discrimination.

Requirements

At least two years of experience in credit or collections in a financial institution or lending environment.
High school diploma or GED.
Professional demeanor and well-developed written and oral communication skills.
Knowledge of collection regulations and ability to read and interpret loan and legal documents.
Mathematical proficiency, including calculations involving decimals, percentages, and fractions.
Strong attention to detail and accuracy.
Ability to organize and prioritize tasks in a timely manner and adapt to workflow changes.
Ability to manage competing demands and deal with frequent change, delays, or unexpected events.

Nice To Haves

A combination of education, training, and experience that provides the required skills may be considered.

Responsibilities

Notify members with delinquent accounts and arrange debt repayment or establish repayment schedules.
Contact members by phone, mail, or email and follow skip-tracing procedures to obtain pertinent information as needed.
Identify seriously delinquent accounts in a timely manner and, upon approval, proceed with corrective action.
Focus on a dedicated queue and complete required collection efforts.
Initiate the modification process with members who may need additional assistance due to hardship.
Record collection efforts and account status in designated records.
Handle payment disputes and answer or resolve questions from branch-level staff.
Seek recovery of monies owed, which may include issuing garnishments, levies, repossessions, or other approved actions.