Credit Resolution Specialist III (Legal)

Communication Federal Credit Union•Oklahoma City, OK

About The Position

Communication Federal Credit Union is hiring a Credit Resolution Specialist III to contact and locate borrowers with delinquent accounts and seek repayment in accordance with credit union policies and procedures. The role supports recovery of funds and reduction of delinquency and loan losses through actions that may include garnishments, levies, repossessions, and legal proceedings, as approved. The specialist handles delinquent and charged-off accounts, including filing replevin actions when an automobile has not been recovered after 100 days of delinquency, filing lawsuits to begin garnishment proceedings for eligible borrowers, and handling small claims lawsuits. The position also updates credit bureau information when members pay off written-off loans, works with attorneys and third-party collection agencies, documents collection activity in credit union systems, and responds to payment-history disputes and questions from branch staff. The role works closely with other collections staff and leadership to meet delinquency goals, assist with monthly reporting, and provide backup for department positions as assigned. Communication Federal Credit Union notes its history of serving members since 1939, community involvement, financial education efforts, and recognition among Oklahoma credit unions.

Requirements

Professional, well-developed written and oral communication skills.
Ability to write routine reports and correspondence using proper English grammar and convey information effectively.
Knowledge of collections regulations and ability to read and interpret loan and legal documents.
Intermediate mathematical skills, including calculations involving decimals, percentages, and fractions.
Strong attention to detail and accuracy.
Ability to organize and prioritize tasks in a timely manner.
Ability to adapt to workflow changes, manage competing demands, and handle frequent changes, delays, or unexpected events.

Responsibilities

Locate and notify members with delinquent accounts, arrange debt repayment or repayment schedules, and advise them of further necessary actions and strategies.
Contact members by phone, mail, or email and use skip-tracing procedures to obtain pertinent information.
Identify seriously delinquent accounts promptly and, upon approval, pursue corrective action.
Coordinate with repossession agents and the leadership team when collateral repossession and disposition are necessary.
File replevin actions when a member's automobile has not been recovered after 100 days of delinquency.
File lawsuits against eligible members with recently charged-off loans to initiate garnishment proceedings.
Handle small claims lawsuits.
Adjust members' credit bureau records when they pay off written-off loans.
Work with attorneys and third-party collection agencies.
Record collection efforts and member-account status in designated credit union records using the core processor or collection software such as Temenos.
Handle payment-history disputes and answer or resolve questions from branch-level staff.
Work with collections clerical staff and other collectors toward delinquency-rate goals established by the Board of Directors.
Assist the leadership team with monthly reports and provide backup for department positions as assigned.