Credit Resolution Specialist

Communication Federal Credit Union • Oklahoma City, OK

1d

About The Position

Communication Federal Credit Union is hiring a Credit Resolution Specialist to contact borrowers about delinquent accounts and secure payment in accordance with policies and procedures. Recovery methods may include garnishments, levies, repossessions, or other actions intended to reduce delinquency and offset loan losses. The role involves communicating with members by phone, mail, and email, handling a dedicated call queue, and assisting members with insurance claims, deficient balances, and collateral protection insurance questions.

Requirements

• At least 1–2 years of experience with a financial institution in credit, collections, or lending.
• High school diploma or GED.
• Professional written and oral communication skills and the ability to convey information effectively.
• Knowledge of collection regulations and the ability to read and interpret loan and legal documents.
• Intermediate mathematical skills, including percentages and fractions.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills, with the ability to adapt to workflow changes and manage competing demands successfully.
• Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Responsibilities

• Locate and notify members with semi-delinquent accounts and arrange payments or promises to pay.
• Communicate with members by phone, mail, or email.
• Identify problematic accounts and, upon approval, take corrective action.
• Coordinate with repossession agents and leadership on collateral repossession and disposition when needed.
• Work a dedicated queue to completion, meeting a quota of 25 calls per hour.
• Assist members with insurance claim questions related to payoffs, gap coverage, and warranties.
• Assist with refinancing deficient balances and answer questions about Collateral Protection Insurance (CPI).

Benefits

• 200% 401(k) match up to 5%.
• 11 paid holidays.
• Medical plans starting at $5 per pay period for employee-only coverage.
• Dental, vision, short-term disability, hospital, and accident indemnity plans.
• Employer-paid basic life, AD&D, and long-term disability.
• Medical and dependent-care flexible spending accounts.
• Tuition and educational assistance.
• Additional employee perks and discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED