Communication Specialist/Paramedic

CAMC Health System•Charleston, WV

4d•Onsite

About The Position

Operate the Charleston MEDBASE Communications Center, handling requests for medical command for Region 3/4 and dispatch and medical command for Health Net Aeromedical, CAMC General Division Inpatient Transporters, and requests to arrange patient dispatch and transport into and out of CAMC. The role establishes and maintains communication links among patient-care representatives, EMS personnel, medical personnel, and hospitals, relaying patient-care directives by radio or telephone. It also coordinates aeromedical and ambulance transportation, supports EMS Region III/IV medical protocols, and maintains communications-center records and databases. The employee must demonstrate competency through initial orientation and ongoing validation to independently perform the duties in the job description and the department competency checklist. For positions with direct patient contact, the employee must obtain or possess, by the end of orientation, the knowledge and skills needed to provide developmentally appropriate assessment, treatment, or care for the patient ages identified by the department. This includes interpreting information in terms of patient needs, understanding growth and development, and understanding the range of treatment needed. This is a full-time regular position with a varying work schedule at Northgate, 400 Association Dr., Charleston, West Virginia.

Requirements

High school diploma or GED.
State EMT-Paramedic credential.
Three years of recent paramedic experience, communications-center experience, related field experience, or a combination of field and call-center experience; alternatively, 5–7 years of medical-command experience.
Demonstrate competency through initial orientation and ongoing competency validation to independently perform assigned tasks and duties.
For positions with direct patient contact, demonstrate the department-required patient-group knowledge and skills by the end of orientation, including assessing and interpreting patient needs, knowledge of growth and development, and understanding the range of treatment needed.

Responsibilities

Provide optimum operation of the MEDBASE Communications Center.
Establish verbal communication links and relay communications to appropriate patient-care representatives.
Maintain communications standards in accordance with medical transmission protocol and FCC regulations.
Receive and relay requests for aeromedical transportation; determine coordinates and accurately relay them to air medical personnel for landing-zone location.
Perform flight following and ensure landing-zone areas are arranged for aeromedical transports.
Recommend and communicate receiving facilities according to protocol to support appropriate utilization of medical facilities.
Assist in maintaining communications-center forms and documentation.
Assist in maintaining the MEDBASE database.
Communicate with EMS personnel, medical personnel, and hospitals, receiving and relaying patient-care directives by radio or telephone equipment.
Receive and accurately relay requests for ambulance transports for CAMC patients and referral-hospital patients being transported to CAMC.
Receive and accurately relay requests to transport patients in the General Division within the scope of the Patient Transport Services department.
Coordinate administration of EMS Region III/IV medical protocols.
Arrange ambulance transportation for CAMC patients who need it.
Maintain and document all applicable required education.
Demonstrate positive customer service and co-worker relations; comply with attendance policy; participate in quality-improvement activities; and perform work cost-effectively.
Follow departmental pay practices and scheduling policies, including overtime, various shift work, and on-call situations.
Perform work in alignment with the organization's mission and strategic plan, follow applicable policies and procedures, and perform related duties as assigned.