Communication Specialist/Executive Assistant

Orange County's Credit Union • Santa Ana, CA

1d • $70,304 - $83,540 • Hybrid

About The Position

Orange County’s Federal Credit Union is hiring an Internal Communications Specialist/Executive Assistant to create communications that inform, connect, and inspire associates, while also providing administrative support to the Executive suite. The role bridges the organization’s brand and its people by developing communications that foster belonging, pride, and engagement, and by supporting executives through confidential administrative, scheduling, and project-management functions. The position reports to both the Senior Vice President, Marketing and the Chief People Officer.

The communications work includes developing clear and engaging messages about the credit union’s mission, vision, and values; adapting content for channels such as newsletters, the intranet, email, digital signage, town halls, and videos; supporting leaders with communication toolkits and talking points; celebrating associate stories and achievements; and helping associates navigate change. The specialist partners with HR, Marketing, executives, and other teams, and uses analytics and feedback to assess and improve communications.

The administrative work includes managing complex and changing calendars for multiple executives, coordinating schedules and meetings, arranging travel, handling phone and email, tracking requests, proofreading and editing documents, and coordinating projects and events. The position requires confidentiality, sound judgment, flexibility, and the ability to anticipate executive needs and manage competing priorities.

The position is currently hybrid-eligible, with three pre-assigned on-site days per week. The employee must reside in California and live within a 50-mile commute of the headquarters in Santa Ana. The targeted annual salary range is $70,304 to $83,540, with the final offer based on experience, education, training or certifications, and specialized skills.

Requirements

• Bachelor’s degree in Business, Communications, or equivalent knowledge.
• Three to five years of experience in communications, marketing, or employee engagement.
• Passion for storytelling and helping people feel connected.
• Exceptional writing and editing skills, with the ability to adapt tone and voice for different audiences.
• Creativity, curiosity, and ability to translate complex information into clear, relatable messages.
• Collaborative approach and confidence partnering with leaders across the organization.
• Familiarity with digital communication platforms and tools.
• Ability to manage concurrent projects and priorities and balance competing resource demands.
• Strong organizational and problem-solving skills; attention to detail; ability to meet deadlines and maintain accurate records.
• Exceptional written and oral communication skills, including technical writing, and ability to communicate conceptual and technical information across functional areas; must be diplomatic.
• Professional maturity and ability to work with all levels of internal and external management.
• Ability to perform mathematical calculations accurately.
• Good memory and knowledge-retention skills; ability to multitask, prioritize, and follow through effectively.
• Ability to interact with others positively and professionally.
• Personal computer skills and proficiency with Microsoft Word and Excel.
• Goal-oriented approach and desire to work in a fast-paced, results-driven environment.
• Ability to work independently and be self-directed, as well as work effectively on a team.
• Knowledge of credit union rules, regulations, and policies.
• Ability to exercise self-awareness, self-regulation, motivation, empathy, and service orientation, and to use influence positively.
• Ability to handle confidential executive materials and information with judgment and discretion.
• California residency and residence within a 50-mile commute of the Santa Ana headquarters.
• Regular and predictable attendance.
• Compliance with pre-employment screening requirements, including background and credit checks.

Nice To Haves

• Credit union or financial services experience.
• Working knowledge of presentation software such as Harvard Graphics and PowerPoint.

Responsibilities

• Craft clear, engaging, and inspiring messages that connect associates to the credit union’s mission, vision, and values.
• Write and tailor communications for newsletters, the intranet, email, digital signage, town halls, videos, and other channels.
• Partner with the SVP, Marketing, Chief People Officer, and executive team to develop authentic, transparent, and motivating communications.
• Develop toolkits and talking points to help leaders communicate key messages consistently.
• Highlight associate stories, achievements, and milestones; support recognition and engagement programs with creative campaigns.
• Lead communication strategies that help associates navigate organizational change with clarity and trust.
• Listen to associate feedback and improve internal communications and engagement approaches.
• Partner with HR, Marketing, and other teams to ensure communications reflect the organization’s culture and values.
• Use analytics and feedback to measure communication impact and improve results.
• Provide administrative support to the Executive suite, maintaining confidentiality of materials and information.
• Manage complex and changing calendars and schedules for multiple executives, coordinating appointments and helping ensure effective use of their time.
• Manage phone and email, make travel arrangements, submit and track internal requests, and coordinate meetings and group events.
• Coordinate multiple projects and follow up rigorously on outstanding work.
• Anticipate executive needs by conducting research and preparing information, applying analytical thinking, judgment, and discretion.
• Proofread and edit documents.
• Meet routinely with executives to review schedules and coordinate calendars.
• Practice the credit union’s service philosophy and promote a positive image of the organization with members, visitors, and associates.
• Cross-sell and promote credit union products and services as opportunities arise.
• Comply with credit union policies, service and safety standards, procedures, regulatory requirements, and assigned training, including applicable Bank Secrecy Act requirements.
• Perform other work-related duties as assigned and, if required, participate in disaster recovery activities or follow directives from a disaster recovery team member.

Benefits

• Comprehensive health coverage through Anthem, Delta Dental, and VSP, effective from the first day.
• Life insurance at no cost.
• 401(k) plan with employer match up to 6%.
• 13 vacation days and seven sick days annually.
• Paid holidays.
• Annual merit increases.
• Discretionary bonuses.
• Referral bonuses.
• Educational grants up to $1,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level