Consumer Communication Specialist

Prestige Brands•Lynchburg, VA

4d•Onsite

About The Position

The Consumer Communication Specialist works in Medical Affairs as a product expert for Fleet Laboratories products, responding to consumer and medical professional inquiries and complaints, including contacts involving adverse events. The role supports C.B. Fleet Company, Inc. and Prestige Brand drug, device, and dietary supplement products worldwide. The specialist provides professional, timely customer service; identifies and researches consumer needs; captures contact information and case data in the relevant database; and maintains product knowledge, accurate documentation, and high-quality data entry. The role also follows the Medical Affairs record retention system and Good Documentation Practices, attends relevant department meetings, and provides complaint and inquiry analysis as needed.

Requirements

Knowledge gained through a degree, preferably in a health, science, or communication/marketing discipline.
Five years of working experience.
Excellent language and communication skills, both verbal and written.
Ability to listen and electronically capture consumer comments simultaneously.
Ability to manage a large amount of inbound contacts and multitask.
Ability to identify needs, clarify information, research issues, and provide solutions effectively and in a timely fashion.
Applicants must be authorized to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Customer service experience.

Responsibilities

Provide high-quality customer service to consumers and health care professionals.
Respond to product inquiries and complaints, including contacts related to adverse events.
Liaise with medical professionals and consumers regarding inquiries and complaints about company products.
Represent the brands professionally and serve as a brand advocate.
Manage a large volume of inbound contacts and effectively multitask while listening and electronically capturing consumer comments.
Identify consumers' needs, clarify information, research issues, and provide timely solutions.
Communicate effectively, both verbally and in writing.
Enter case data into the relevant database and maintain high standards for data entry and database coding.
Follow the Medical Affairs record retention system and Good Documentation Practices.
Maintain a high level of knowledge of company products sold worldwide.
Attend pertinent department meetings.
Provide complaint and inquiry analysis as necessary.
Perform other duties as required.