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Client Care Specialist - CNA/MA

A First Name Basis•Baton Rouge, LA

About The Position

A First Name Basis is an in-home care provider serving seniors and individuals with disabilities. The Client Care Specialist is the primary in-person, field-based point of contact for clients and caregivers. The role conducts in-home assessments, provides hands-on caregiver training, and ensures care plans and documentation reflect conditions observed in clients’ homes, including field-level checks that support audit-ready Medicaid documentation and EVV compliance. The position is 80% field based and 20% office based.

Requirements

  • High school diploma or GED.
  • At least 1 year of experience in home care, healthcare, or a related field.
  • CNA or MA certification.
  • Strong interpersonal skills for in-home client interaction and caregiver coaching.
  • Comfort with local travel for home visits; reliable transportation is required.
  • Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
  • Ability to de-escalate and respond calmly to in-home incidents.

Responsibilities

  • Conduct initial client intake assessments and home visits.
  • Develop and update individualized care plans based on home assessment findings.
  • Provide caregiver orientation, onboarding, and field training.
  • Document visit notes and assessment findings and maintain client files in accordance with compliance standards and Medicaid audit and payer documentation requirements.
  • Respond to client and caregiver incidents and escalate as needed.
  • Monitor caregiver performance during field visits.
  • Perform administrative duties as needed.

Benefits

  • Competitive pay
  • Medical, dental, and vision benefits
  • Cell phone reimbursement
  • 401(k) with employer match
  • PTO
  • Sick time
  • Paid company holidays
  • Monthly performance bonuses

Career Resources

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