Client Care Specialist - CNA/MA

A First Name Basis•Denham Springs, LA

18d

About The Position

A First Name Basis (AFNB) is an in-home care provider with 40+ offices across four states, serving seniors and individuals with disabilities. The Client Care Specialist is the primary in-person, field-based point of contact for clients and caregivers. The role conducts in-home assessments, provides hands-on caregiver training, and ensures care plans and documentation reflect conditions observed in clients’ homes. It also performs field-level checks to keep the branch’s Medicaid documentation and EVV compliance audit-ready. The position is 80% field based and 20% office based.

Requirements

High school diploma or GED.
At least 1 year of experience in home care, healthcare, or a related field.
CNA or MA certification.
Strong interpersonal skills for in-home client interaction and caregiver coaching.
Comfort traveling locally for home visits; reliable transportation is required.
Detail-oriented documentation habits, including comfort with tablet- or app-based assessment tools.
Ability to de-escalate and respond calmly to in-home incidents.

Responsibilities

Conduct initial client intake assessments and home visits.
Develop and update individualized care plans based on home assessment findings.
Provide caregiver orientation, onboarding, and field training.
Document visit notes and assessment findings, and maintain client files in accordance with compliance, Medicaid audit, and payer documentation requirements.
Respond to client and caregiver incidents and escalate them as needed.
Monitor caregiver performance during field visits.
Perform administrative duties as needed.