Clinical Technician Jobs

About The Position

Requirements

• U.S. citizenship is required, subject to the stated exception for temporary appointments when qualified citizens cannot be recruited.
• Must be proficient in written and spoken English.
• Must have one year of health-care-field experience, or four academic years above high school toward a related bachelor's degree, or a qualifying combination of experience and education.
• For GS-6, one year of experience equivalent to the next lower grade is required, including relevant telehealth scheduling, documentation, room and equipment preparation, encounter facilitation, schedule monitoring, surveys, and technology cleaning and routine maintenance.
• For GS-6, must demonstrate comprehensive knowledge of computer systems and programs; communication and interaction skills with health-care teams, external relations, and patients; ability to provide and receive guidance and technical direction; planning, organization, prioritization, teamwork, and assignment-completion abilities; ability to interpret complex written instructions; knowledge of general clinical policies and procedures; and skill using telehealth technologies.
• An unrestricted driver's license and a clean driving record report from the DMV are required.
• Must pass a pre-employment physical examination; a driver's physical is required.
• Selected applicants are subject to urinalysis for illegal drug use, a background/security investigation, and required onboarding and identification checks.
• Participation in the seasonal influenza vaccination program is required.
• Must serve a one- or two-year trial period, subject to the stated evaluation and certification requirements.
• Any qualifying education must be from an institution recognized by the U.S. Department of Education; foreign education requires a Certificate of Foreign Equivalency and transcript.

Responsibilities

• Prepare the clinical environment and medical and telecommunications equipment for examinations and treatment.
• Serve as a telepresenter during clinical video telehealth and VA Video Connect encounters, establishing video connections, introducing patients and providers, and following clinician instructions.
• Capture images, collect data, and transmit them electronically for store-and-forward telehealth review in accordance with VHA guidelines.
• Follow patient-safety procedures, manage inventory, and clean clinical equipment and care environments.
• Complete standardized clinical questionnaires and templates within the scope of training and applicable guidelines.
• Protect patient privacy and comply with information-security regulations.
• Receive and schedule simple and complex intra-facility and inter-facility telehealth appointments using an electronic resource-based scheduling system.
• Screen patients for telehealth suitability and refer patients who do not meet criteria to appropriate care.
• Monitor and maintain schedules for rooms, patients, technologies, clinical providers, and presenters.
• Provide patient education using approved materials and support Veterans in completing satisfaction surveys.
• Communicate with clinical and administrative staff at local and remote care sites.
• Configure, install, troubleshoot, clean, and perform minor routine maintenance on assigned telehealth technology.
• Manage assigned telehealth technology and related inventory, security, readiness, and accountability; prepare and track maintenance work orders, information systems, and inventory records; and coordinate troubleshooting, repairs, and replacement equipment with the National Telehealth Technology Help Desk.
• Provide established education and training to Veterans, staff, and providers on telehealth technologies and answer related questions and concerns.
• Maintain knowledge of telehealth rules, procedures, operations, and computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, and document and report generation.
• Maintain contact with staff and the Facility Telehealth Coordinator to resolve process issues, equipment needs, problems, data collection, and other logistical issues.

Benefits

• Competitive salary and regular salary increases; a higher step rate may be considered for higher or unique qualifications or VA special needs.
• 37–50 days of annual paid time off per year, consisting of 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Eligible employees may receive credit toward annual leave accrual for prior work or military service experience.
• After 12 months of employment, up to 12 weeks of paid parental leave for birth, adoption, or foster-care placement of a child.
• After 60 days of employment, eligible full-time employees with total family income below $144,000 may qualify for a childcare subsidy of up to 25% of eligible costs, subject to a monthly maximum of $416.66.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term-life, and long-term-care insurance; many federal insurance programs may be carried into retirement.