Change Agent Coordinator

Beacon Behavioral Partners•Hammond, LA

About The Position

The Clinical Assistant / Mental Health Technician (CA/MHT) supports daily operations in a residential treatment program for adolescent girls. The role helps maintain a safe, structured, and therapeutic environment, provides direct support to residents and the clinical team, reinforces program expectations, supports therapeutic interventions, and contributes to a positive and consistent milieu. The Head CA/MHT is a lead role that guides and supports CA/MHT staff while assisting leadership in maintaining consistency, safety, and accountability across the unit. The Head CA/MHT helps coordinate daily operations, supports staff development, and serves as a point of contact during shifts.

Requirements

High school diploma or G.E.D.
Ability to obtain CPR certification and Management of Aggressive Behavior (MOAB) certification.
Strong interpersonal and communication skills, including the ability to engage adolescents in a supportive and structured manner.
Ability to remain calm and effective in high-stress situations.
Strong observational skills and attention to detail.
Ability to work collaboratively within a multidisciplinary team.
Organizational skills and ability to prioritize tasks in a fast-paced environment.
Empathy, professionalism, and respect for the dignity of others.
Ability to stand and walk for extended periods.
Ability to safely participate in physical interventions when necessary.
Ability to work in a high-stress, high-volume environment.
Ability to follow verbal and written instructions and maintain focus in a dynamic setting.
Additional requirements for Head CA/MHT: demonstrated experience in a mental health or residential setting.
Additional requirements for Head CA/MHT: proven ability to lead by example and support team members in a fast-paced environment.
Additional requirements for Head CA/MHT: strong communication and problem-solving skills.

Nice To Haves

One year of experience in a mental health care setting, ideally as a Mental Health Technician, Clinical Assistant, or Certified Nursing Assistant.
Relevant education in a mental health or human services field may substitute for experience.

Responsibilities

Support and implement the Mission, Vision, and Core Values of Beacon Behavioral Health.
Uphold Beacon’s standards for exceptional customer service.
Maintain professionalism and a therapeutic approach in interactions with residents, families, and staff.
Provide direct supervision and support to residents in a residential treatment setting.
Maintain a safe and therapeutic environment by monitoring behavior and ensuring compliance with program rules.
Assist in de-escalation and management of residents exhibiting unsafe or inappropriate behaviors, including participating in approved physical interventions when necessary.
Observe, document, and report resident behavior, significant events, and required clinical information accurately and promptly.
Assist clinicians and therapists with patient care tasks and therapeutic activities.
Support daily routines, including meals, hygiene, group participation, and transitions throughout the day.
Perform basic clerical and administrative duties to support program operations.
Demonstrate teamwork and flexibility in completing assigned duties and supporting overall program needs.
Maintain appropriate boundaries and model positive behavior for residents.
For the Head CA/MHT role, provide day-to-day guidance and support to CA/MHT staff during assigned shifts.
For the Head CA/MHT role, assist with assigning tasks and ensuring appropriate staff coverage and patient supervision.
For the Head CA/MHT role, serve as a resource for staff during escalations or challenging situations.
For the Head CA/MHT role, support onboarding and training of new staff members.
For the Head CA/MHT role, monitor documentation and workflow for accuracy and consistency.
For the Head CA/MHT role, communicate with nursing, clinical, and leadership teams about unit operations and concerns.
For the Head CA/MHT role, help maintain staff accountability and adherence to program expectations.