Clinic Coordinator Jobs

About The Position

Requirements

• Excellent verbal, written, and interpersonal skills
• Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
• High attention to detail and follow-through on tasks
• Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
• Technology proficiency and a comfort level multitasking with multiple technology platforms
• Comfort working in a fast-paced startup environment
• Must be able to maintain the confidentiality of sensitive information

Nice To Haves

• Previous hospitality, healthcare, and/or customer service experience

Responsibilities

• Supporting patient questions, requests, and general communication via phone and email
• Completing daily and weekly administrative tasks
• Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
• Taking payments
• Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
• Schedule verifications (checking for duplicates)
• Insurance verifications
• Addressing or escalating patient concerns
• Collaborating with other departments and teams at Origin via Slack and email
• Managing and ordering inventory (clinic supplies, retail, etc)
• Reporting on clinic stats (# of openings, waitlist status, etc) at end of shift and weekly
• Other tasks as assigned

Benefits

• Medical, dental and vision benefits
• Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles
• PTO for vacations
• 9 paid federal holidays
• Additional wellness days
• Paid parental leave
• A 401(k) plan (after 1 year of employment) with employer matching
• Student loan payment support
• Annual stipend for conferences or courses
• Monthly Bonus Potential
• Robust onboarding and training program led by highly experienced Pelvic Floor Physical Therapists