Bilingual Intake Coordinator | St. George Clinic

Gandara Center•Springfield, MA

79d•Onsite

About The Position

We’re looking for a candidate for the role of the Intake Coordinator who will report to the Practice Manager and receives weekly supervision. Additionally, the Intake Coordinator will provide formal and informal reports about intake utilization and protocols in order to further improve client access and service quality.

Requirements

High School Diploma or equivalent
Knowledge of billing practices and managed care
Basic knowledge of scheduling
Understanding of the population and information sensitivity

Nice To Haves

Bilingual Candidates Encouraged to Apply

Responsibilities

Provide courteous and timely customer service.
Adhere to Agency and program policies and procedures.
Initiate and complete all administrative paperwork included in the Client Intake Packet.
Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
Respond to all intake calls and voicemails within two business days.
Orient client to service availabilities, rights, and responsibilities.
Ensure client ID is assigned, documented, and entered into any and all databases and relevant systems.
Provide guidance and incidental [“dotted-line”] supervisor to any assigned support staff assisting with intake duties.
Communicate in a timely manner with the Practice Manager when additional resources or support is needed.
Assist with phone calls and translations as needed.