Program Coordinator / Patient Scheduler - Harborview - Foot, Ankle and Hand Clinic

University of Washington•Seattle, WA

4d•Onsite

About The Position

Harborview - 6NJB Foot, Ankle and Hand Clinic has an outstanding opportunity for a Program Coordinator. This is a full-time, 100% FTE (40 hours per week) Day Shift position, working Mondays through Fridays from 8:30 am to 5:00 pm. The clinic is located in the Ninth & Jefferson building across from Harborview Medical Center and provides consultation and surgical treatment for complex foot and ankle reconstruction, including arthritis, deformities, genetic anomalies, sports injuries, and traumatic injury. They also offer podiatry services and non-surgical treatments, partnering with patients to develop individualized treatment plans for optimal foot and ankle mobility and function. The position is located close to public transportation and Harborview Medical Center is the region's only Level I Trauma and verified burn center, offering specialized care for a broad spectrum of patients.

Requirements

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

Coordinate patient’s entry into and through the health care system as related to a patient’s disability claims.
Coordinate and Complete all paperwork and correspondence requirements related to patients’ medically-required absence from work or medically-required work restrictions (i.e. required absence from work post surgery or work restrictions post surgery).
Coordinate patient care services and serve as the patient advocate being available to both patient and physician during clinic sessions.
Facilitate delivery of efficient patient care with coordination of services with the patient medical visit.
Create clinic-specific policies, procedures, or workflows and adjust as state/payor regulations evolve.
Interview patients to determine areas of concern and anticipated needs upon reappointments with physicians and outside agencies.
Ensure the outcome of treatment recommendations for continued care is conveyed to outside consultants from the physicians.
Complete the necessary forms and corresponding billing documentation.
Collect and regularly report on statistics regarding volume of disability claims, types of disability claims, and corresponding revenue collected.
Collect and regularly report on statistics regarding FMLA cases (i.e. medically-necessary absence from work due to surgery).
Correct L&I billing and reimbursement figures, monitoring patient spend down accounts.
Act as a resource and technical consultant to physicians, RNs, and others on the care team regarding disability claim needs.
Compose Correspondence and record patient information in the chart.
Timely Completion of disability and FMLA forms.
May direct the work of others.
Participate in COHE training.
Participate in an L&I orientation at L&I headquarters in Tumwater.
Spend 4 to 8 hours shadowing an experienced HSC at another COHE.
Obtain an L&I Provider Number in order to bill for his/her time.