Scheduling Coordinator - Scribe - GI Clinic - Full-Time

Mercy Cedar Rapids•Saint Paul, MN

4d•Onsite

About The Position

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse. The role involves managing telephone communications, coordinating patient schedules, handling administrative duties like mailings and data entry, preparing procedural packets, organizing daily work, navigating the electronic medical record, and collaborating with the health team. Specific to the Gastroenterology Clinic, duties include documenting telephone encounters, entering procedural record data, running reports, updating patient orders, directing visitors, providing limited assistance during patient transfers, entering medication orders, reviewing procedural schedules, responding to scheduling issues, preparing charts, and referring conflicts to management.

Requirements

High School Diploma or equivalent required
Strong computer skills required
Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone
Works as effective team member by participating in morning huddles, team meetings, remote and on-site learning
Handles multiple priorities in a distracting environment
Ability to work in close proximity to others
Manages anger/fear/hostility

Nice To Haves

Two years health care/clinical, customer service and/or secretarial experience preferred
Medical Assisting Diploma, or Associate of Applied Science Degree preferred
Medical Terminology strongly preferred
American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire. Not required in Patient Access department.

Responsibilities

Places, receives and handles telephone communications with patients and staff courteously, accurately and timely
Coordinates scheduling patients
Handles various duties such as mailings, data entry, preparing data for information/procedural packets
Organizes and prioritizes daily work effectively
Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staff
Completes data entry from procedural records in an accurate and timely fashion
Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
Implements changes and assists with revisions on patient orders and requests
Receives and directs visitors within the department as indicated
Provides limited assistance during patient transfers
Enters medication orders per the direction of the physician in the electronic medical record
Reviews and updates procedural schedules daily
Responds to real/potential problems based on urgency related to procedural schedule
Refers conflicts and procedural questions to the Manager or Supervisor
Prepares charts 2-3 days in advance