Scheduling Coordinator (Full-Time, Days)

Rochester Regional Health•Muscatine, IA

1d•$19 - $26•Hybrid

About The Position

The Scheduling Coordinator works in Perioperative Services and handles inpatient and outpatient scheduling, registration, insurance verification, and co-pay collection. The role is based at Rochester Regional Health’s Long Pond Road location and is hybrid, combining remote and onsite work. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The coordinator arranges appointments and procedures, completes pre-registration, verifies insurance, gathers patient information, and coordinates with referring offices. The position also supports surgical schedule management, patient communications, and other registration staff. It requires professional, confidential communication and careful organization in a healthcare setting.

Requirements

No minimum qualifications are listed.
No required licensure or certification.
Ability to collect and accurately document patient demographic, insurance, and co-pay information.
Ability to use PCEasy, Quicklink, and Omnipro for insurance verification.
Ability to communicate professionally by telephone and fax.
Ability to organize and prioritize tasks and communications efficiently.
Ability to maintain confidentiality and follow HIPAA guidelines.
Sedentary work involving prolonged sitting (67–100% of the workday), with lifting limited to under 10 lbs.; fine motor skills for computer work, writing, and telephone use; and clear visual and auditory ability.
The position involves extended concentration, frequent interruptions, independent decision-making, and information processing.

Responsibilities

Accurately schedule inpatient and outpatient appointments and procedures.
Complete pre-registration by collecting accurate patient demographic, insurance, and co-pay information.
Verify insurance using PCEasy, Quicklink, and Omnipro; contact commercial insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
Communicate with referring offices by telephone and fax to coordinate procedure scheduling and pretesting appointments.
Coordinate mailings of patient information.
Arrange interpreters for patients who are hearing impaired.
Organize and prioritize tasks and communications efficiently.
Follow downtime procedures.
Answer telephone calls promptly, identify oneself, and use proper telephone etiquette.
Maintain strict confidentiality of patient information, follow HIPAA guidelines, and collect and document information required by HIPAA.
Communicate professionally with customers and appropriately handle concerns or complaints from offices.
For Surgical Services, communicate surgical schedule changes promptly to the scheduling supervisor or Nurse Manager.
For Surgical Services, review schedules one to three weeks ahead for dropped blocks and room gaps and report findings to the scheduling supervisor or Nurse Manager.
Be available to float and/or assist other registration staff.