Office Coordinator (Scheduling)-Full Time Days/Evenings
About The Position
The Office Coordinator is accountable for obtaining and verifying patient insurance and pre-authorization information, performing scheduling functions, and collecting self-pay amounts, co-pays, and patient deductibles. The role performs clerical, reception, and other support functions to ensure timely and effective day-to-day operations and communication throughout the Medical Imaging of Frederickburg (MIF) locations. Work includes answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring patient and departmental flow. The position works Monday through Friday from 10:30 a.m. to 7:00 p.m. The role also supports patient financial processes, insurance verification and authorization, accurate order and charge entry, and coordination among patients, insurance companies, and physician offices. The compensation pay range is $18.97–$24.66.
Requirements
- High school diploma or equivalent.
- Basic computer skills.
- Strong verbal and written communication skills.
- Critical thinking and analytical skills.
- Ability to multitask.
- Ability to communicate effectively and collaborate with a multidisciplinary team.
- Ability to meet the physical requirements of the role, including constant sitting and use of arms and hands; occasional standing, walking, bending, and squatting; and lifting, pushing, and pulling up to 10 pounds.
- Auditory and visual skills.
Nice To Haves
- Two years of related experience in a call center, patient registration, patient accounts, or patient billing.
- Experience with third-party insurance, insurance terminology, CPT, and ICD-9 codes.
Responsibilities
- Greet customers courteously and professionally, address their needs efficiently, effectively, and confidentially, and support facility customer service goals.
- Answer, screen, and transfer telephone calls promptly and professionally, or take messages as appropriate.
- Assist with patient financial matters.
- Schedule tests ordered by physicians using appropriate scheduling software.
- Maintain documentation required for compliance with state, federal, and other regulatory agencies; collect insurance cards and valid identification.
- Obtain insurance authorization information through insurer websites when applicable.
- Monitor scheduling worklists to ensure timely scheduling and insurance verification.
- Provide patients and physician offices with instructions for proper pre-procedure preparation.
- Communicate with insurance companies to determine benefits and required co-pays, document pre-authorizations, and prorate bills with management approval.
- Maintain an organized and efficient work area; monitor patient schedules, workflow, and imaging subsection activities to support coordinated traffic flow.
- Keep patients, family members, and Associates informed about activities and delays, and follow up about delays affecting patients.
- Monitor appropriate reports and maintain knowledge of CPT and ICD-10 codes to enter orders accurately and efficiently.
- Reconcile daily charges and verify CPT codes, ICD-10 codes, referring physicians, and charging information.
- Perform closing procedures, including tallying daily charges and procedures against the Epic daily patient log, reconciling credit card transactions, and submitting total charges, balances, co-pays, and outpatient fees collected.
- Prepare and maintain CD and film requests and fax-and-confirm requests according to HIPAA guidelines and departmental processes.
- Maintain adequate supplies and materials and keep patient records organized.
- Distribute final procedure reports to ordering physicians as appropriate.
- Serve as a liaison among patients or guarantors, insurance companies, and physician offices to ensure approvals for services are appropriately documented.
- Enter pre-authorization documentation into Radiology Management Systems (RMS) using the revised schedule information screen to support correct billing information and efficient follow-up with patients, guarantors, and third-party payers.
- Review pre-authorization denial reports from the billing company for accuracy of the pre-authorization process.
- Provide assistance in other MIF departments as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
