Clinic Office Coordinator - Full-Time | Days

The Staff Pad•Las Vegas, NM

About The Position

The Clinic Office Coordinator serves as a welcoming first point of contact and is responsible for front-office procedures that support smooth patient registration, checkout, and clinic operations. The role works with patients, families, visitors, healthcare providers, and callers to help create a positive patient experience in a busy healthcare environment. The coordinator handles appointments, referrals, insurance and payment information, patient records, and prescription-related requests. The position also supports providers and patients during urgent or emergency situations and protects confidential patient information in accordance with HIPAA regulations.

Requirements

Strong communication and customer service skills.
Ability to multitask while maintaining accuracy and professionalism.
Comfort working in a busy healthcare environment.
Knowledge of HIPAA and patient confidentiality practices.
Positive attitude, reliability, and a team-first mindset.

Nice To Haves

Previous experience as a Clinic Office Coordinator or Medical Receptionist is preferred.

Responsibilities

Welcome patients, families, and visitors professionally and warmly.
Verify appointment information, provide directions, and respond to inquiries as appropriate.
Manage patient check-in and check-out and support smooth office flow.
Answer phones, assist callers, and route calls and messages appropriately.
Schedule appointments and coordinate referrals with healthcare providers.
Determine insurance eligibility and complete pre-certification information for referral appointments as needed.
Contact emergency services and law enforcement as directed by healthcare providers during urgent or emergency situations.
Verify insurance eligibility and benefits with patients or guardians and explain coverage or treatment constraints.
Accurately collect co-pays, deductibles, and outstanding balances.
Copy and attach insurance cards to registration documents to support accurate and timely claim processing.
Prepare and issue receipts for account payments.
Maintain current patient registration and primary and secondary insurance information for accurate billing.
Handle prescription and refill requests, distribute medications to patients, and maintain accurate logs in compliance with office policies.
Support providers and patients during urgent or emergency situations when needed.
Handle patient information confidentially and in compliance with HIPAA regulations.