Clinic Office Coordinator - Full-Time | Days

The Staff Pad•Las Vegas, NM

2d•Onsite

About The Position

The Clinic Office Coordinator supports front-office operations at a hospital clinic in Las Vegas, New Mexico. The role is the first point of contact for patients, families, and visitors and is responsible for front-office procedures that facilitate smooth patient registration, checkout, and clinic flow. The position also supports providers and patients during urgent situations and handles patient information in accordance with HIPAA requirements. This is a full-time, daytime position scheduled Monday through Friday, with occasional weekends as needed. The posting describes a supportive, collaborative healthcare team and opportunities to contribute to a positive patient experience.

Requirements

Strong communication and customer service skills.
Ability to multitask while maintaining accuracy and professionalism.
Comfort working in a busy healthcare environment.
Knowledge of HIPAA and patient confidentiality practices.
Positive attitude, reliability, and a team-first mindset.

Nice To Haves

Previous experience as a Clinic Office Coordinator or Medical Receptionist.

Responsibilities

Welcome patients, families, and visitors professionally and warmly.
Verify appointment information, provide directions, and respond to inquiries as appropriate.
Manage patient check-in and check-out and help maintain smooth office flow.
Answer calls, assist callers, and route calls and messages appropriately.
Schedule appointments and coordinate referrals with healthcare providers.
Determine insurance eligibility and complete pre-certification information for referral appointments as needed.
Contact emergency services and law enforcement as directed by healthcare providers during urgent or emergency situations.
Verify insurance eligibility and benefits with patients or guardians and explain coverage or treatment constraints.
Accurately collect co-pays, deductibles, and outstanding balances.
Copy and attach insurance cards to registration documents to support accurate, timely claim processing.
Prepare and issue receipts for account payments.
Maintain current patient registration and primary and secondary insurance information for accurate billing.
Handle prescription and refill requests, distribute medications to patients, and maintain accurate logs in compliance with office policies.
Support providers and patients during urgent or emergency situations when needed.
Handle patient information confidentially and in compliance with HIPAA regulations.