Office Coordinator, Dermatology-Full Time Days
About The Position
The Office Coordinator performs office coordination, customer service, and revenue cycle functions to support efficient day-to-day practice operations. The role contributes to front-end revenue cycle processes and patient experience, requiring a strong focus on patient satisfaction and the ability to multitask. The coordinator interacts professionally with patients, families, physicians, visitors, and other guests; registers patients and verifies demographic and insurance information; handles appointment-related paperwork; and monitors the reception area and schedule communications. The position also answers and triages calls, manages messages, schedules appointments and services, maintains patient files and databases, and uses the Electronic Health Record and Patient Portal to communicate with physicians’ offices and staff. Revenue cycle duties include reviewing accounts, collecting and posting payments, reconciling receipts, responding to billing office information requests, and helping ensure claims are submitted accurately and on time. The coordinator also checks authorizations and referrals, records data for government incentive programs, may assist with physician billing and charge reconciliation, and performs other duties as assigned.
Requirements
- High school diploma or GED required.
- Critical thinking and analytical skills.
- Ability to multitask.
- Ability to communicate effectively and collaborate with a multidisciplinary team.
- Ability to meet the stated physical requirements, including constant sitting and use of arms and hands, occasional standing, walking, bending, and squatting, and lifting, pushing, and pulling up to 10 pounds.
- Auditory and visual skills.
Nice To Haves
- At least one year of medical office experience preferred.
- Multispecialty office experience preferred.
- Experience in a customer service setting preferred.
- Experience with Microsoft Office programs preferred.
Responsibilities
- Interact with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
- Register patients in the Practice Management Information System (PMIS), obtain or verify demographic and insurance information, and review electronic eligibility responses.
- Present patients with appropriate paperwork based on appointment type and registration status.
- Monitor the reception area, communicate schedule adjustments, and maintain a neat and orderly waiting area.
- Answer incoming calls, take and deliver messages, triage calls, and check voicemail throughout the day.
- Process patients through computer-based scheduling for appointments, surgeries, procedures, and testing.
- Maintain the security and accuracy of patient files, payments, and databases.
- Communicate with physicians’ offices and staff, and initiate, monitor, and respond to tasks through the Electronic Health Record (EHR) and Patient Portal.
- Review patient accounts for outstanding balances; collect co-payments, deductibles, and balances; post payments in PMIS; and reconcile records and receipts at the end of each shift.
- Respond to requests for information from the centralized billing office to support timely, accurate claims submission.
- Schedule follow-up appointments, diagnostic testing, and other services as required.
- Ensure services are authorized and required referrals are active.
- Collect and record data and communicate with patients in support of government incentive programs, including EHR Meaningful Use and PQRS.
- May assist with physician billing entry and processing, including entry or reconciliation of inpatient, outpatient, and surgical charges.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
