Scheduling Coordinator - Corporate Office

Cook's Pest Control, Inc. • Decatur, AL

1d

About The Position

The Scheduling Coordinator schedules appointments for service technicians under the direction of the corporate office and district management, and professionally communicates and coordinates appointment information with Cook’s customers. The role uses company tools and resources to route appointments efficiently, accommodates customer needs, resolves scheduling conflicts, provides general product and service information, and performs basic customer accounting functions such as taking payments and answering billing questions. The coordinator also communicates with district and corporate office staff, stays current on company policies and procedures, and recommends process improvements to corporate management. Other duties may be assigned. Saturday and evening work may be required at times.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Strong computer skills and comfort using various web-based applications.
• Excellent phone, text, and email communication skills.
• Good problem-solving and conflict-resolution skills.
• Pass an acceptable drug test, criminal background check, and driving record review.

Responsibilities

• Schedule service treatment and inspection appointments for current and new customers to be performed by service technicians.
• Use company tools and resources to route appointments as efficiently as possible.
• Communicate professionally with customers, make efforts to accommodate their needs, and express appreciation when appropriate.
• Work with district employees and customers to resolve scheduling conflicts.
• Provide customers with general product and service information and perform customer accounting functions, including taking payments and answering billing questions.
• Communicate professionally and constructively with staff in district offices and the corporate office.
• Maintain current knowledge of company policies, practices, procedures, and terminology.
• Recommend process improvements to corporate management.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Health, dental, vision, life, and disability coverage
• 401(k) retirement plan with company match
• Paid time off and holidays
• Mentorship and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED