Office Coordinator (Scheduling)-PRN Weekends

Mary Washington Healthcare•Fredericksburg, VA

2d•$19 - $25

About The Position

The Office Coordinator is responsible for obtaining and verifying patient insurance and pre-authorization information, scheduling appointments, and collecting self-pay amounts, co-pays, and deductibles. The role performs clerical, reception, and support functions to help ensure effective daily operations and communication across Medical Imaging of Frederickburg (MIF) locations. Duties include answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring patient and departmental workflow. The position works every other Saturday, with hours that vary.

Requirements

High school diploma or equivalent.
Basic computer skills.
Strong verbal and written communication skills.
Critical-thinking and analytical skills, ability to multitask, and ability to communicate effectively and collaborate with a multidisciplinary team.
Ability to meet the stated physical requirements, including sitting and using arms and hands for most of the workday; occasional standing, walking, bending, and squatting; and lifting, pushing, and pulling up to 10 pounds.
Auditory and visual skills.

Nice To Haves

Two years of related experience in a call center, patient registration, patient accounts, or patient billing.
Experience with third-party insurance, insurance terminology, CPT, and ICD-9 codes.

Responsibilities

Greet patients and other customers courteously and professionally, address their needs efficiently and confidentially, and support customer service goals.
Answer, screen, and transfer telephone calls or take messages as appropriate.
Assist with patient financial matters, including collecting self-pay amounts, co-pays, and deductibles.
Schedule physician-ordered tests using appropriate scheduling software.
Maintain documentation required for regulatory compliance and collect insurance cards and valid identification.
Obtain insurance authorization information through insurer websites when applicable.
Monitor scheduling work lists to support timely scheduling and insurance verification.
Provide patients and physician offices with pre-procedure preparation instructions.
Communicate with insurance companies regarding benefits and co-pays, document pre-authorizations, and prorate bills with management approval.
Maintain an organized work area and monitor patient schedules, workflow, and imaging department activity to support coordinated traffic flow.
Keep patients, family members, and associates informed about activities and delays, and follow up regarding delays affecting patients.
Monitor reports and enter orders accurately using knowledge of CPT and ICD-10 codes.
Reconcile daily charges and verify CPT codes, ICD-10 codes, referring physician information, and charging information.
Complete closing procedures, including comparing daily charges and procedures with the Epic daily patient log, reconciling credit card transactions, and submitting charges, balances, and collected fees.
Prepare and maintain CD, film, and fax-and-confirm requests in accordance with HIPAA guidelines and departmental processes.
Maintain adequate supplies and materials and keep patient records organized.
Distribute final procedure reports to ordering physicians as appropriate.
Act as a liaison among patients or guarantors, insurance companies, and physician offices to ensure approvals are documented.
Enter pre-authorization documentation into Radiology Management Systems (RMS) using the revised schedule information screen.
Review pre-authorization denial reports from the billing company for accuracy.
Assist in other MIF departments as needed and perform other assigned duties.