Scheduling Coordinator - Corporate Office

Cook's Pest Control•Decatur, AL

23h

About The Position

The Scheduling Coordinator schedules appointments for service technicians under the direction of the corporate office and district management, and professionally communicates and coordinates appointment information with Cook’s customers. The role also provides customers with general product and service information and performs general accounting functions on their behalf, such as taking payments and answering billing questions. Saturdays and evening work may be required at times.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Strong computer skills and comfort using various web-based applications.
Excellent phone, text, and email communication skills.
Good problem-solving and conflict-resolution skills.
An acceptable drug test, criminal background check, and driving record.

Responsibilities

Schedule service treatment and inspection appointments for current and new customers to be performed by service technicians.
Use company tools and resources to route appointments in the most time-efficient manner possible.
Communicate professionally with customers, make every effort to accommodate their needs, and express appreciation when appropriate.
Work with district employees and customers to resolve scheduling conflicts.
Provide customers with general product and service information and perform general accounting functions, including taking payments and answering billing questions.
Communicate professionally and constructively with staff members in district offices and the corporate office.
Maintain up-to-date knowledge of company policies, practices, procedures, and terminology.
Recommend process improvements to corporate management.
Perform other duties as assigned.