Senior Clinic Coordinator - Brentwood
About The Position
Our Senior Clinic Coordinators are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by supporting patient questions, requests, and general communication via phone and email, completing daily and weekly administrative tasks, welcoming, checking-in, checking-out and scheduling patients for follow-up visits, taking payments, scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team), schedule verifications (checking for duplicates), insurance verifications, addressing or escalating patient concerns, collaborating with other departments and teams at Origin via Slack and email, managing and ordering inventory (clinic supplies, retail, etc), and reporting on clinic stats (# of openings, waitlist status, etc) at end of shift and weekly. The standard shift for this role is Monday - Friday, 7:00am - 3:30pm with a 30 minute lunch break or 7:00am - 4:00pm with a 1 hour lunch break.
Requirements
- Excellent verbal, written, and interpersonal skills
- Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
- High attention to detail and follow-through on tasks
- Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
- Technology proficiency and a comfort level multitasking with multiple technology platforms
- Comfort working in a fast-paced startup environment
- Must be able to maintain the confidentiality of sensitive information
Nice To Haves
- Previous hospitality, healthcare, and/or customer service experience
Responsibilities
- Supporting patient questions, requests, and general communication via phone and email
- Completing daily and weekly administrative tasks
- Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
- Taking payments
- Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
- Schedule verifications (checking for duplicates)
- Insurance verifications
- Addressing or escalating patient concerns
- Collaborating with other departments and teams at Origin via Slack and email
- Managing and ordering inventory (clinic supplies, retail, etc)
- Reporting on clinic stats (# of openings, waitlist status, etc) at end of shift and weekly
- Other tasks as assigned
Benefits
- Medical, dental and vision benefits
- Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles
- PTO for vacations
- 9 paid federal holidays
- Additional wellness days
- Paid parental leave
- A 401(k) plan (after 1 year of employment) with employer matching
- Student loan payment support
- Annual stipend for conferences or courses
- Monthly Bonus Potential
- Robust onboarding and training program led by highly experienced Pelvic Floor Physical Therapists
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
